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Does outcome quality matter? :...
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Service quality
253
Dienstleistungsqualität
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Customer satisfaction
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132
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Malik, Ashish
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5
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5
Gustafsson, Anders
5
Munjal, Surender
5
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5
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4
Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
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3
Choi, Sunmee
3
De Keyser, Arne
3
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George, Rejie
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3
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Sinha, Paresha
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Benedicktus, Ray L.
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Journal of business research : JBR
The Indian economic journal
1,281
The Indian journal of economics
1,177
The Indian journal of labour economics : a quarterly journal of Indian Society of Labour Economics
1,066
Economic & political weekly : a Sameeksha Trust publ.
1,053
Finance India : the quarterly journal of Indian Institute of Finance
961
Artha vijñāna : journal of the Gokhale Institute of Politics and Economics
886
Working Papers / eSocialSciences
874
NBER working paper series
819
The Asian economic review : journal of the Indian Institute of Economics
804
Journal of banking & finance
798
Economic developments in India : quarterly update : analysis, reports, policy documents
757
Working paper / National Bureau of Economic Research, Inc.
710
Indian journal of agricultural economics
680
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
665
Working paper
663
NBER Working Paper
657
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
598
Foreign trade review : quarterly journal of Indian Institute of Foreign Trade
595
International journal of productivity and quality management : IJPQM
587
MPRA Paper
580
Die Bank
574
SpringerLink / Bücher
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Policy research working paper : WPS
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World development : the multi-disciplinary international journal devoted to the study and promotion of world development
526
Economic affairs : quarterly journal of economics
502
The TQM journal : the international review of organizational improvement
493
International journal of quality & reliability management
482
Global business review
467
International journal of hospitality management
427
Discussion paper series / IZA
423
Euromoney
420
International journal of production research
413
IMF working papers
410
Praj̄nȧn : journal of social and management sciences
400
Margin : quarterly journal of the National Council of Applied Economic Research
391
International journal of Indian culture and business management
385
Applied economics
374
Journal of retailing and consumer services
374
Indian economic review : biannual journal of the Delhi School of Economics, University of Delhi
372
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ECONIS (ZBW)
404
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1
Testing the predictive power of PLS through cross-validation in banking
Reguera-Alvarado, Nuria
;
Blanco-Oliver, Antonio
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4685-4693
Persistent link: https://www.econbiz.de/10011554754
Saved in:
2
Congruence in the assessment of service quality between employees and customers : a study of a public health care delivery system
Young, Gary J.
;
Meterko, Mark M.
;
Mohr, David
;
Shwartz, …
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1127-1135
Persistent link: https://www.econbiz.de/10003897403
Saved in:
3
Multilevel control chart and fuzzy set theory to monitor inpatient falls
Chang, Chih-Ming
;
Kao, Chi-Hung
;
Sha, Wei-Shun
;
Wu, …
- In:
Journal of business research : JBR
69
(
2016
)
6
,
pp. 2284-2288
Persistent link: https://www.econbiz.de/10011472251
Saved in:
4
Reaching the boiling point: consumers' negative affective reactions to firm-attributed service failures
Kalamas, Maria
;
Laroche, Michel
;
Makdessian, Lucy
- In:
Journal of business research : JBR
61
(
2008
)
8
,
pp. 813-824
Persistent link: https://www.econbiz.de/10003736755
Saved in:
5
Transformative quality in Higher Education Institutions (HEIs) : conceptualisation, scale development and validation
Gill, Seerat Kaur
;
Dhir, Amandeep
;
Singh, Gurparkash
; …
- In:
Journal of business research : JBR
138
(
2022
),
pp. 275-286
Persistent link: https://www.econbiz.de/10013197829
Saved in:
6
When customer involvement hinders/promotes product innovation performance : the concurrent effect of relationship quality and role ambiguity
Najafi-Tavani, Saeed
;
Zaefarian, Ghasem
;
Robson, Matthew J.
- In:
Journal of business research : JBR
145
(
2022
),
pp. 130-143
Persistent link: https://www.econbiz.de/10013197888
Saved in:
7
The impact of firm-level and project-level it capabilities on CRM system quality and organizational productivity
Suoniemi, Samppa
;
Terho, Harri
;
Zablah, Alex R.
; …
- In:
Journal of business research : JBR
127
(
2021
),
pp. 108-122
Persistent link: https://www.econbiz.de/10012494357
Saved in:
8
The cues that matter : screening for quality signals in the ex ante phase of buying professional services
Pemer, Frida
;
Skjølsvik, Tale
- In:
Journal of business research : JBR
98
(
2019
),
pp. 352-365
Persistent link: https://www.econbiz.de/10012007250
Saved in:
9
Low-cost trends in audit fees and their impact on service quality
Climent-Serrano, Salvador
;
Bustos-Contell, Elisabeth
; …
- In:
Journal of business research : JBR
89
(
2018
),
pp. 345-350
Persistent link: https://www.econbiz.de/10011881805
Saved in:
10
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
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