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Quality of care : measuring a...
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Service quality
253
Dienstleistungsqualität
252
Customer satisfaction
144
Kundenzufriedenheit
144
Consumer behaviour
133
Konsumentenverhalten
133
Beziehungsmarketing
109
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109
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55
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47
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Balaji, M. S.
5
Chebat, Jean-Charles
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Gustafsson, Anders
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Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
Arnold, Todd J.
3
Borges, Adilson
3
Budhwar, Pawan S.
3
De Keyser, Arne
3
Dhir, Amandeep
3
Gallan, Andrew S.
3
Kaur, Puneet
3
Laroche, Michel
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Malik, Ashish
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Pereira, Vijay
3
Prentice, Catherine
3
Salo, Jari
3
Schiavone, Francesco
3
Shams, Poja
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Sharma, Piyush
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Talwar, Shalini
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Urien, Bertrand
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Witell, Lars
3
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2
Alamanos, Eleftherios
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Ali, Faizan
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Arsenovic, Jasenko
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2
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2
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2
Brockman, Christopher M.
2
Chen, Qimei
2
Choi, Sunmee
2
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Journal of business research : JBR
NBER working paper series
1,133
Working paper / National Bureau of Economic Research, Inc.
1,013
NBER Working Paper
929
Journal of health economics
721
Discussion paper series / IZA
533
Health economics
466
International journal of hospitality management
435
IMF Staff Country Reports
363
The European journal of health economics : HEPAC ; health economics in prevention and care
352
Health affairs : at the intersection of health, health care, and policy
346
Journal of retailing and consumer services
342
Journal of health organization and management
339
The service industries journal
317
Health care management review : HCM review
273
IZA Discussion Paper
270
Health economics review
239
SpringerLink / Bücher
239
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
238
World Bank E-Library Archive
234
Working paper
232
The journal of services marketing
220
CESifo working papers
210
European journal of operational research : EJOR
209
Policy research working paper : WPS
196
IZA Discussion Papers
195
Inquiry : a journal of health care organization, provision and financing
195
Health care management science
180
Auditing : a journal of practice & theory
174
Applied economics
169
International journal of contemporary hospitality management
163
The TQM journal : the international review of organizational improvement
156
Management science : journal of the Institute for Operations Research and the Management Sciences
152
Journal of public economics
147
Health marketing quarterly
146
Services marketing quarterly
146
The European journal of health economics
143
Journal of Services Marketing
140
Journal of air transport management
140
Journal of hospitality marketing & management
140
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ECONIS (ZBW)
327
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1
The impacts of medical insurance payment methods on medical bills and medical service quality : evidence from Xiangtan, China
Wang, Yiting
;
Chen, Yan
;
Wang, Jianqiang
;
Lao, Yizhen
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014468558
Saved in:
2
Challenges to effectiveness in public health organizations : the case of the Costa Rican Health Ministry
Rodriguez, Carlos Adrian
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3859-3868
Persistent link: https://www.econbiz.de/10011515285
Saved in:
3
The Guatemalan public hospital system
Ketelhöhn, Niels
;
Arévalo, Rodrigo
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3900-3904
Persistent link: https://www.econbiz.de/10011515306
Saved in:
4
Responses to COVID-19 : the role of governance, healthcare infrastructure, and learning from past pandemics
Sharma, Amalesh
;
Borah, Sourav Bikash
;
Moses, Aditya C.
- In:
Journal of business research : JBR
122
(
2021
),
pp. 597-607
Persistent link: https://www.econbiz.de/10012420449
Saved in:
5
Linking unlearning with quality of health services through knowledge corridors
Ortgea Gutiérrez, Jaime
;
Cegarra Navarro, Juan Gabriel
; …
- In:
Journal of business research : JBR
68
(
2015
)
4
,
pp. 815-822
Persistent link: https://www.econbiz.de/10010504978
Saved in:
6
Medical hotels in the growing healthcare business industry : impact of international travelers' perceived outcomes
Han, Heesup
;
Kim, Yunhi
;
Kim, Chulwon
;
Ham, Sunny
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1869-1877
Persistent link: https://www.econbiz.de/10011384155
Saved in:
7
Customer coproduction in healthcare service delivery : examining the influencing effects of the social context
Osei-Frimpong, Kofi
;
McLean, Graeme J.
;
Wilson, Alan M.
; …
- In:
Journal of business research : JBR
120
(
2020
),
pp. 82-93
Persistent link: https://www.econbiz.de/10012417102
Saved in:
8
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
9
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
10
Healthcare service enhancement with patient search
Zheng, Hong
;
Wu, Huamin
;
Tian, Lin
- In:
Journal of business research : JBR
152
(
2022
),
pp. 398-409
Persistent link: https://www.econbiz.de/10013493994
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