Customer coproduction in healthcare service delivery : examining the influencing effects of the social context
Year of publication: |
2020
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Authors: | Osei-Frimpong, Kofi ; McLean, Graeme J. ; Wilson, Alan M. ; Lemke, Fred |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 120.2020, p. 82-93
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Subject: | Coproduction | Customer adherence | Customer role clarity | Healthcare service delivery | Social cognitive theory | Social context | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
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