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Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An; Chen, Pei-Chi; Chi, Nai-Wen - In: Journal of business research : JBR 154 (2023), pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
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The blame shift : robot service failures hold service firms more accountable
Ryoo, Yuhosua; Jeon, Yongwoog; Kim, WooJin - In: Journal of business research : JBR 171 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
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Product innovation : when should suppliers begin to collaborate?
Fossas Olalla, Marta; Minguela-Rata, Beatriz; … - In: Journal of business research : JBR 68 (2015) 7, pp. 1404-1406
Persistent link: https://www.econbiz.de/10011297954
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Supplier resilience under the COVID-19 crisis in apparel global value chain (GVC) : the role of GVC governance and supplier’s upgrading
Choksy, Umair Shafi; Ayaz, Muhammad; Al-Tabbaa, Omar; … - In: Journal of business research : JBR 150 (2022), pp. 249-267
Persistent link: https://www.econbiz.de/10013365712
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Resource and supplier interaction in network innovation governance : the case of innovating at Unilever
Laursen, Linda Nhu; Andersen, Poul Houman - In: Journal of business research : JBR 156 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10013534147
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The rise of emerging market lead firms in global value chains
Cuervo-Cazurra, Alvaro; Pavida Pananond - In: Journal of business research : JBR 154 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10013468742