Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business research : JBR"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The role of customers in the d...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungssektor
5
Innovation
5
Innovation management
5
Innovationsmanagement
5
Service industry
5
Betriebliche Wertschöpfung
4
Dienstleistung
4
Service innovation
4
Services
4
Value creation
4
Beziehungsmarketing
3
Bibliometrics
3
Bibliometrie
3
Consumer behaviour
3
Dienstleistungsinnovation
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Literature review
3
Relationship marketing
3
Service quality
3
Customer integration
2
Customer satisfaction
2
Industrie
2
Kundenintegration
2
Kundenzufriedenheit
2
Manufacturing industries
2
B-to-B-Marketing
1
B2B
1
Bricolage
1
Bundling strategy
1
Business services
1
Business-to-business marketing
1
Capabilities
1
Competitive advantage
1
Consumer lying behavior
1
Critical incident technique
1
Customer experience management
1
Customer journey
1
Customer knowledge development
1
Customer practices
1
more ...
less ...
Online availability
All
Undetermined
9
Type of publication
All
Article
11
Type of publication (narrower categories)
All
Article in journal
10
Aufsatz in Zeitschrift
10
Language
All
English
10
Undetermined
1
Author
All
Witell, Lars
10
Gustafsson, Anders
5
Snyder, Hannah
5
Gebauer, Heiko
3
Fombelle, Paul
2
Kristensson, Per
2
McColl-Kennedy, Janet R.
2
Perks, Helen
2
Raddats, Chris
2
Benedettini, Ornella
1
Burton, Jamie
1
Edvardsson, Bo
1
Hammedi, Wafa
1
Hogan, Suellen J.
1
Jaakkola, Elina
1
Johansson, A. Elisabeth
1
Jonas, Julia M.
1
Koskela-Huotari, Kaisa
1
Kowalkowski, Christian
1
Patricio, Lia
1
Schwabe, Maria
1
Sörhammar, David
1
more ...
less ...
Published in...
All
Journal of business research : JBR
Journal of Service Management
24
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
17
Journal of service management
15
International journal of quality & reliability management
10
International journal of quality and service sciences
9
Journal of Services Marketing
8
International Journal of Quality and Service Sciences
7
Managing service quality : MSQ ; an international journal
6
The TQM journal : the international review of organizational improvement
6
International Journal of Quality & Reliability Management
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of productivity and quality management : IJPQM
4
The TQM Journal
4
The TQM magazine : the international bi-monthly for total quality management
4
The journal of services marketing
4
Total quality management & business excellence
4
Quality management journal : QMJ
3
European Journal of Marketing
2
International Journal of Operations & Production Management
2
International Journal of Productivity and Performance Management
2
International journal of technology management : IJTM
2
Journal of Health Organization and Management
2
Journal of organizational change management
2
Journal of retailing and consumer services
2
Journal of service research : JSR
2
The TQM Magazine
2
The international journal of productivity and performance management : IJPPM
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Cogent business & management
1
Creativity and Innovation Management
1
Debating innovation : perspectives and paradoxes of an idealized concept
1
Edward Elgar E-Book Archive
1
European journal of marketing : EJM
1
Handbook of service science ; [Vol. 1]
1
Innovative quality improvement in operations : introducing emergent quality management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services technology and management
1
Involving customers in new service development
1
Journal of Business & Industrial Marketing
1
more ...
less ...
Source
All
ECONIS (ZBW)
10
OLC EcoSci
1
Showing
1
-
10
of
11
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
2
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
3
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
4
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
5
Literature review as a research methodology : an overview and guidelines
Snyder, Hannah
- In:
Journal of business research : JBR
104
(
2019
),
pp. 333-339
Persistent link: https://www.econbiz.de/10012105041
Saved in:
6
Competitive advantage through service differentiation by manufacturing companies
Gebauer, Heiko
;
Gustafsson, Anders
;
Witell, Lars
- In:
Journal of business research : JBR
64
(
2011
)
12
,
pp. 1270-1280
Persistent link: https://www.econbiz.de/10009382589
Saved in:
7
Innovation in service ecosystems : breaking, making, and maintaining institutionalized rules of resource integration
Koskela-Huotari, Kaisa
;
Edvardsson, Bo
;
Jonas, Julia M.
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2964-2971
Persistent link: https://www.econbiz.de/10011507869
Saved in:
8
Characterizing customer experience management in business markets
Witell, Lars
;
Kowalkowski, Christian
;
Perks, Helen
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 420-430
Persistent link: https://www.econbiz.de/10012257638
Saved in:
9
The role of customer knowledge development for incremental and radical service innovation in servitized manufacturers
Johansson, A. Elisabeth
;
Raddats, Chris
;
Witell, Lars
- In:
Journal of business research : JBR
98
(
2019
),
pp. 328-338
Persistent link: https://www.econbiz.de/10012007247
Saved in:
10
A bricolage perspective on service innovation
Witell, Lars
;
Gebauer, Heiko
;
Jaakkola, Elina
;
Hammedi, Wafa
- In:
Journal of business research : JBR
79
(
2017
),
pp. 290-298
Persistent link: https://www.econbiz.de/10011745390
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
