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Does delaying service-failure resolution ever make sense?
Zhou, Yuanyuan; Tsang, Alex S. L.; Huang, Minxue; Zhou, Nan - In: Journal of business research : JBR 67 (2014) 2, pp. 159-166
Persistent link: https://www.econbiz.de/10010238358
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Group service recovery strategies effectiveness : the moderating effects of group size and relational distance
Zhou, Yuanyuan; Tsang, Alex S. L.; Huang, Minxue; Zhou, Nan - In: Journal of business research : JBR 67 (2014) 11, pp. 2480-2485
Persistent link: https://www.econbiz.de/10010402748
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How do brand communities generate brand relationships? : intermediate mechanisms
Zhou, Zhimin; Zhang, Qiyuan; Su, Chenting; Zhou, Nan - In: Journal of business research : JBR 65 (2012) 7, pp. 890-895
Persistent link: https://www.econbiz.de/10009562255
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The effects of firm capabilities on external collaboration and performance : the moderating role of market turbulence
Wang, Guangping; Dou, Wenyu; Zhu, Weichun; Zhou, Nan - In: Journal of business research : JBR 68 (2015) 9, pp. 1928-1936
Persistent link: https://www.econbiz.de/10011384193
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Social alienation in a transitional economy: Antecedents and impact on attitude toward social reform
Bao, Yeqing; Zheng Zhou, Kevin; Zhou, Nan - In: Journal of business research : JBR 59 (2006) 9, pp. 990-998
Persistent link: https://www.econbiz.de/10007295792
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Newsgroup participants as opinion leaders and seekers in online and offline communication environments
Tsang, Alex S.L.; Zhou, Nan - In: Journal of business research : JBR 58 (2005) 9, pp. 1186-1193
Persistent link: https://www.econbiz.de/10006713791
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Developing strategic orientation in China: antecedents and consequences of market and innovation orientations
Zhou, Kevin Zheng; Gao, Gerald Yong; Yang, Zhilin; Zhou, Nan - In: Journal of business research : JBR 58 (2005) 8, pp. 1049-1058
Persistent link: https://www.econbiz.de/10006713880
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Estimating marketing persistence on sales of consumer durables in China
Ouyang, Ming; Zhou, Dongsheng; Zhou, Nan - In: Journal of business research : JBR 55 (2002) 4, pp. 337
Persistent link: https://www.econbiz.de/10006723911
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How do brand communities generate brand relationships? Intermediate mechanisms
Zhou, Zhimin; Zhang, Qiyuan; Su, Chenting; Zhou, Nan - In: Journal of business research : JBR 65 (2012) 7, pp. 890-896
Persistent link: https://www.econbiz.de/10009979193