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Customer satisfaction
301
Kundenzufriedenheit
300
Service quality
253
Dienstleistungsqualität
252
Consumer behaviour
208
Konsumentenverhalten
208
Beziehungsmarketing
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Fuzzy sets
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Huarng, Kun-Huang
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Balaji, M. S.
5
Mattila, Anna S.
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4
Gallan, Andrew S.
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Krishen, Anjala S.
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Marco Lajara, Bartolomé
4
Martin, Drew
4
McColl-Kennedy, Janet R.
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Prentice, Catherine
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Sharma, Piyush
4
Witell, Lars
4
Woisetschläger, David
4
Zaragoza-Sáez, Patrocinio del Carmen
4
Úbeda García, Mercedes
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Arnold, Todd J.
3
Babin, Barry J.
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Baker, Thomas L.
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Claver Cortés, Enrique
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Collier, Joel E.
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De Keyser, Arne
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Dennis, Charles
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Felzensztein, Christian
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Gerke, Anna
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Holmlund, Maria
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Iheanachor, Nkemdilim
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Jalali, Marjan S.
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Laroche, Michel
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Leal-Rodríguez, Antonio L.
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Lin, Yi Hsin
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O'Cass, Aron
3
Ott, Ursula F.
3
Prayag, Girish
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Journal of business research : JBR
Journal of banking & finance
890
Die Bank
660
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
626
NBER working paper series
617
Journal of retailing and consumer services
574
International journal of hospitality management
562
Working paper / National Bureau of Economic Research, Inc.
534
NBER Working Paper
497
SpringerLink / Bücher
487
The service industries journal
462
Euromoney
422
European journal of operational research : EJOR
374
Discussion paper / Centre for Economic Policy Research
354
International Journal of Bank Marketing
322
Journal of Services Marketing
321
Applied economics
315
IMF working papers
315
Finance research letters
313
International journal of production research
291
International journal of economics and financial issues : IJEFI
288
The journal of services marketing
284
Europäische Hochschulschriften / 5
282
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
282
Der langfristige Kredit : Zeitschrift für Finanzierung, Kapitalanlage und Immobilienwesen
275
IDB Publications (Working Papers)
269
Working paper
269
Journal of financial stability
266
Cogent business & management
265
Tourism management : research, policies, practice
256
IMF Working Papers
237
Technological forecasting & social change : an international journal
229
Research in international business and finance
227
Sparkasse : Manager-Magazin für die Sparkassen-Finanzgruppe
226
The international journal of bank marketing : IJBM
226
International journal of economics and finance
224
Journal of international financial markets, institutions & money
224
Discussion paper
223
Fuzzy optimization and decision making : a journal of modeling and computation under uncertainty
220
International journal of contemporary hospitality management
220
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ECONIS (ZBW)
627
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627
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1
Testing the predictive power of PLS through cross-validation in banking
Reguera-Alvarado, Nuria
;
Blanco-Oliver, Antonio
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4685-4693
Persistent link: https://www.econbiz.de/10011554754
Saved in:
2
Configurational path to customer satisfaction and stickiness for a restaurant chain using fuzzy set qualitative comparative analysis
Hsiao, Yu-Hsiang
;
Chen, Li-Fei
;
Chang, Chao-Chin
;
Chiu, …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2939-2949
Persistent link: https://www.econbiz.de/10011507829
Saved in:
3
Perceived service quality and customer satisfaction : a fuzzy set QCA approach in the railway sector
Miranda, Sandra
;
Tavares, Patrícia
;
Queiró, Rita
- In:
Journal of business research : JBR
89
(
2018
),
pp. 371-377
Persistent link: https://www.econbiz.de/10011881817
Saved in:
4
Coping, rumination, and electronic word-of-mouth : segmenting consumer responses to service failure via fuzzy clustering
Gonnon, Martin
;
Taheri, Babak
;
Disegna, Marta
;
Prayag, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014380316
Saved in:
5
Person-place congruency in the internet banking context
Gounaris, Spiros
;
Koritos, Christos
;
Vassilikopoulou, …
- In:
Journal of business research : JBR
63
(
2010
)
9/10
,
pp. 943-949
Persistent link: https://www.econbiz.de/10008652173
Saved in:
6
General theory of cultures' consequences on international tourism behavior
Woodside, Arch G.
;
Hsu, Shih-yun
;
Marshall, Roger
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 785-799
Persistent link: https://www.econbiz.de/10009229010
Saved in:
7
Enablers and restrictors of mobile banking app use : a fuzzy set qualitative comparative analysis (fsQCA)
Veríssimo, José Manuel Cristóvão
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 5456-5460
Persistent link: https://www.econbiz.de/10011590490
Saved in:
8
Assessing satisfaction with core and secondary attributes
Huang, Rong
;
Sarigöllü, Emine
- In:
Journal of business research : JBR
61
(
2008
)
9
,
pp. 942-949
Persistent link: https://www.econbiz.de/10003731204
Saved in:
9
Service value revisited : specifying a higher-order, formative measure
Ruiz, David Martín
;
Gremler, Dwayne D.
;
Washburn, Judith H.
- In:
Journal of business research : JBR
61
(
2008
)
12
,
pp. 1278-1291
Persistent link: https://www.econbiz.de/10003784938
Saved in:
10
Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of business research : JBR
62
(
2009
)
8
,
pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
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