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Testing the predictive power of PLS through cross-validation in banking
Reguera-Alvarado, Nuria; Blanco-Oliver, Antonio; … - In: Journal of business research : JBR 69 (2016) 10, pp. 4685-4693
Persistent link: https://www.econbiz.de/10011554754
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Configurational path to customer satisfaction and stickiness for a restaurant chain using fuzzy set qualitative comparative analysis
Hsiao, Yu-Hsiang; Chen, Li-Fei; Chang, Chao-Chin; Chiu, … - In: Journal of business research : JBR 69 (2016) 8, pp. 2939-2949
Persistent link: https://www.econbiz.de/10011507829
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Perceived service quality and customer satisfaction : a fuzzy set QCA approach in the railway sector
Miranda, Sandra; Tavares, Patrícia; Queiró, Rita - In: Journal of business research : JBR 89 (2018), pp. 371-377
Persistent link: https://www.econbiz.de/10011881817
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Coping, rumination, and electronic word-of-mouth : segmenting consumer responses to service failure via fuzzy clustering
Gonnon, Martin; Taheri, Babak; Disegna, Marta; Prayag, … - In: Journal of business research : JBR 166 (2023), pp. 1-15
Persistent link: https://www.econbiz.de/10014380316
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Person-place congruency in the internet banking context
Gounaris, Spiros; Koritos, Christos; Vassilikopoulou, … - In: Journal of business research : JBR 63 (2010) 9/10, pp. 943-949
Persistent link: https://www.econbiz.de/10008652173
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General theory of cultures' consequences on international tourism behavior
Woodside, Arch G.; Hsu, Shih-yun; Marshall, Roger - In: Journal of business research : JBR 64 (2011) 8, pp. 785-799
Persistent link: https://www.econbiz.de/10009229010
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Enablers and restrictors of mobile banking app use : a fuzzy set qualitative comparative analysis (fsQCA)
Veríssimo, José Manuel Cristóvão - In: Journal of business research : JBR 69 (2016) 11, pp. 5456-5460
Persistent link: https://www.econbiz.de/10011590490
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Assessing satisfaction with core and secondary attributes
Huang, Rong; Sarigöllü, Emine - In: Journal of business research : JBR 61 (2008) 9, pp. 942-949
Persistent link: https://www.econbiz.de/10003731204
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Service value revisited : specifying a higher-order, formative measure
Ruiz, David Martín; Gremler, Dwayne D.; Washburn, Judith H. - In: Journal of business research : JBR 61 (2008) 12, pp. 1278-1291
Persistent link: https://www.econbiz.de/10003784938
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Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del; Vázquez Casielles, Rodolfo; … - In: Journal of business research : JBR 62 (2009) 8, pp. 775-781
Persistent link: https://www.econbiz.de/10003861043