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Experience vs quality : predic...
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ECONIS (ZBW)
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USB Cologne (EcoSocSci)
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1
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
2
The empirical study of consumers'
loyalty
for display technology
Lin, Chiu Hui
;
Wu, Chih-Wen
;
Cheng, Yi-Han
- In:
Journal of business research : JBR
68
(
2015
)
11
,
pp. 2260-2265
Persistent link: https://www.econbiz.de/10011389323
Saved in:
3
Enhancing
loyalty
: when improving consumer
satisfaction
and delight matters
Ahrholdt, Dennis C.
;
Gudergan, Siegfried
;
Ringle, …
- In:
Journal of business research : JBR
94
(
2019
),
pp. 18-27
Persistent link: https://www.econbiz.de/10011947285
Saved in:
4
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
5
"Deal with it" : how coping with e-service innovation affects the customer experience
Ciuchita, Robert
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Journal of business research : JBR
103
(
2019
),
pp. 130-141
Persistent link: https://www.econbiz.de/10012104123
Saved in:
6
Outcomes of entrepreneurship education in China : a customer experience management perspective
Dou, Xinhua
;
Zhu, Xiajing
;
Zhang, Jason Q.
;
Wang, Jie
- In:
Journal of business research : JBR
103
(
2019
),
pp. 338-347
Persistent link: https://www.econbiz.de/10012104259
Saved in:
7
Customer responses to frontline employee complaining in retail service environments : the role of perceived impropriety
Locander, Jennifer A.
;
White, Allyn
;
Newman, Christopher L.
- In:
Journal of business research : JBR
107
(
2020
),
pp. 315-323
Persistent link: https://www.econbiz.de/10012156764
Saved in:
8
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
9
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
10
The growing importance of customer-centric support services for improving customer experience
Sheth, Jagdish N.
;
Jain, Varsha
;
Ambika, Anupama
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303770
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