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The Quality of Health Care Pro...
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Service quality
253
Dienstleistungsqualität
252
Customer satisfaction
145
Kundenzufriedenheit
145
Consumer behaviour
133
Konsumentenverhalten
133
Beziehungsmarketing
111
Relationship marketing
111
Health care
55
Gesundheitsversorgung
53
Gesundheitswesen
49
Health care system
49
Beschwerdemanagement
47
Complaint management
47
Customer service
38
Kundenservice
38
Hospital
35
Krankenhaus
35
Dienstleistungssektor
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Service failure
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Viral marketing
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Virales Marketing
22
Emotion
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Service recovery
21
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Gesundheitsvorsorge
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Kundenintegration
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Preventive care
20
Innovation
19
Einzelhandel
17
Retail trade
17
Brand management
16
Markenführung
16
Satisfaction
15
USA
15
Firm performance
14
Healthcare
14
Innovation management
14
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English
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Balaji, M. S.
5
Chebat, Jean-Charles
5
Gustafsson, Anders
5
Mattila, Anna S.
4
McColl-Kennedy, Janet R.
4
Arnold, Todd J.
3
Borges, Adilson
3
Budhwar, Pawan S.
3
Choi, Sunmee
3
De Keyser, Arne
3
Dhir, Amandeep
3
Gallan, Andrew S.
3
Kaur, Puneet
3
Laroche, Michel
3
Malik, Ashish
3
Pereira, Vijay
3
Prentice, Catherine
3
Salo, Jari
3
Schiavone, Francesco
3
Shams, Poja
3
Sharma, Piyush
3
Talwar, Shalini
3
Urien, Bertrand
3
Witell, Lars
3
Aksoy, Lerzan
2
Akter, Shahriar
2
Alamanos, Eleftherios
2
Alden, Dana
2
Ali, Faizan
2
Arsenovic, Jasenko
2
Babin, Barry J.
2
Bachrach, Daniel G.
2
Baker, Thomas L.
2
Barnes, Donald C.
2
Baum, Tom
2
Benedicktus, Ray L.
2
Biggemann, Sergio
2
Bogicevic, Vanja
2
Brockman, Beverly K.
2
Brockman, Christopher M.
2
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Journal of business research : JBR
NBER working paper series
843
Working paper / National Bureau of Economic Research, Inc.
749
NBER Working Paper
693
International journal of hospitality management
598
Journal of health economics
526
Health economics
422
Journal of health organization and management
401
Discussion paper series / IZA
396
Health care management review : HCM review
384
Journal of retailing and consumer services
348
IMF Staff Country Reports
335
The European journal of health economics : HEPAC ; health economics in prevention and care
334
The service industries journal
327
SpringerLink / Bücher
295
Health care management science
290
European journal of operational research : EJOR
268
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
247
International journal of contemporary hospitality management
224
The journal of services marketing
224
IZA Discussion Paper
219
Health economics review
214
Health affairs : at the intersection of health, health care, and policy
209
Working paper
198
World Bank E-Library Archive
178
Applied economics
175
Auditing : a journal of practice & theory
174
Management science : journal of the Institute for Operations Research and the Management Sciences
169
Tourism management : research, policies, practice
167
Journal of hospitality marketing & management
164
Policy research working paper : WPS
162
The TQM journal : the international review of organizational improvement
159
Health marketing quarterly
157
CESifo working papers
155
Socio-economic planning sciences : the international journal of public sector decision-making
148
Services marketing quarterly
146
Journal of Services Marketing
140
Journal of air transport management
139
Technological forecasting & social change : an international journal
138
International journal of quality and service sciences
137
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ECONIS (ZBW)
340
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1
Linking unlearning with quality of health services through knowledge corridors
Ortgea Gutiérrez, Jaime
;
Cegarra Navarro, Juan Gabriel
; …
- In:
Journal of business research : JBR
68
(
2015
)
4
,
pp. 815-822
Persistent link: https://www.econbiz.de/10010504978
Saved in:
2
Medical hotels in the growing healthcare business industry : impact of international travelers' perceived outcomes
Han, Heesup
;
Kim, Yunhi
;
Kim, Chulwon
;
Ham, Sunny
- In:
Journal of business research : JBR
68
(
2015
)
9
,
pp. 1869-1877
Persistent link: https://www.econbiz.de/10011384155
Saved in:
3
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
4
Healthcare service enhancement with patient search
Zheng, Hong
;
Wu, Huamin
;
Tian, Lin
- In:
Journal of business research : JBR
152
(
2022
),
pp. 398-409
Persistent link: https://www.econbiz.de/10013493994
Saved in:
5
Classification of reviews of e-healthcare services to improve patient satisfaction : insights from an emerging economy
Dhakate, Nikhil
;
Joshi, Rohit
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014304055
Saved in:
6
Hospital
Clínica Bíblica in 2013
Brenes, Esteban R.
;
Martínez, Carlos
;
Pichardo, Caleb A.
; …
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3839-3847
Persistent link: https://www.econbiz.de/10011515278
Saved in:
7
The Guatemalan public
hospital
system
Ketelhöhn, Niels
;
Arévalo, Rodrigo
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3900-3904
Persistent link: https://www.econbiz.de/10011515306
Saved in:
8
Moments of care : how interpersonal interactions contribute to luxury experiences of healthcare consumers
Kreuzer, Maria
;
Cado, Vesna
;
Raïes, Karine
- In:
Journal of business research : JBR
116
(
2020
),
pp. 482-490
Persistent link: https://www.econbiz.de/10012257646
Saved in:
9
Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors
Gazzoli, Gabriel
;
Shabazz, Siddeeq M.
;
Arnold, Todd J.
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013534229
Saved in:
10
The impacts of medical insurance payment methods on medical bills and medical service quality : evidence from Xiangtan, China
Wang, Yiting
;
Chen, Yan
;
Wang, Jianqiang
;
Lao, Yizhen
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014468558
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