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Consumer behaviour
267
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267
Service quality
253
Dienstleistungsqualität
252
Emotion
247
Customer satisfaction
157
Kundenzufriedenheit
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Chebat, Jean-Charles
9
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7
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Mattila, Anna S.
5
Arslanagic-Kalajdzic, Maja
4
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Ketron, Seth
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Lunardo, Renaud
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Richard, Marie-Odile
4
Shams, Poja
4
Arnold, Todd J.
3
Babin, Barry J.
3
Bagozzi, Richard P.
3
Barnes, Donald C.
3
Borges, Adilson
3
De Keyser, Arne
3
Dhir, Amandeep
3
Gallan, Andrew S.
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Gruber, Thorsten
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Ha, Sejin
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Kadic-Maglajlic, Selma
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Lervik-Olsen, Line
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Park, Jungkun
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Salo, Jari
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Sharma, Piyush
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Walsh, Gianfranco
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Wang, Yu
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Witell, Lars
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Zablah, Alex R.
3
Alamanos, Eleftherios
2
Alden, Dana
2
Ali, Faizan
2
Arsenovic, Jasenko
2
Azeem, Muhammad Umer
2
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Journal of business research : JBR
International journal of hospitality management
553
Journal of retailing and consumer services
466
NBER working paper series
389
Working paper / National Bureau of Economic Research, Inc.
348
The service industries journal
338
NBER Working Paper
325
Discussion paper series / IZA
323
The journal of services marketing
247
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
227
CESifo working papers
212
Tourism management : research, policies, practice
211
International journal of contemporary hospitality management
194
Health care management review : HCM review
182
Journal of hospitality marketing & management
176
Auditing : a journal of practice & theory
175
Journal of travel and tourism marketing
169
Journal of health economics
160
Services marketing quarterly
157
SpringerLink / Bücher
157
IZA Discussion Paper
156
Journal of air transport management
144
Cogent business & management
141
Journal of Services Marketing
133
Working paper
132
Journal of business ethics : JOBE
129
The TQM journal : the international review of organizational improvement
129
Service business
124
International journal of productivity and quality management : IJPQM
122
International journal of quality and service sciences
122
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
122
Psychology & marketing
122
Journal of service research : JSR
117
International journal of quality & reliability management
115
IZA Discussion Papers
113
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
110
International journal of services and operations management
109
Journal of health organization and management
109
Journal of service management
107
CESifo Working Paper
106
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ECONIS (ZBW)
489
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489
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1
Towards an evaluation framework for inclusive technological innovation in social and health care services
Wilson-Nash, Carolyn
;
Pavlopoulou, Ismini
;
McCabe, Louise
; …
- In:
Journal of business research : JBR
179
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014555901
Saved in:
2
Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of business research : JBR
62
(
2009
)
8
,
pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
Saved in:
3
Customer satisfaction with service recovery
Gustafsson, Anders
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1220-1222
Persistent link: https://www.econbiz.de/10003897473
Saved in:
4
Cultural impacts on felt and expressed emotions and third party complaint relationships
Baker, Thomas L.
;
Meyer, Tracy
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 816-822
Persistent link: https://www.econbiz.de/10009756908
Saved in:
5
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
6
The road to customer loyalty paved with service customization
Bock, Dora E.
;
Magnus, Stephanie M.
;
Folse, Judith Anne …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 3923-3932
Persistent link: https://www.econbiz.de/10011553788
Saved in:
7
The road to recovery : overcoming service failures through positive emotions
Lastner, Matthew M.
;
Folse, Judith Anne Garretson
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 4278-4286
Persistent link: https://www.econbiz.de/10011554157
Saved in:
8
Perceived quality, emotions, and behavioral intentions : application of an extended Mehrabian-Russell model to restaurants
Jang, Soocheong
;
Namkung, Young
- In:
Journal of business research : JBR
62
(
2009
)
4
,
pp. 451-460
Persistent link: https://www.econbiz.de/10003839885
Saved in:
9
Spectator emotions : effects on quality, satisfaction, value, and future intentions
Calabuig Moreno, Ferran
;
Prado-Gascó, Vicente
;
Crespo …
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1445-1449
Persistent link: https://www.econbiz.de/10011297923
Saved in:
10
Beyond anger : a neutralization perspective of customer revenge
Yang, Chaofan
;
Sun, Yongqiang
;
Shen, Xiao-Liang
- In:
Journal of business research : JBR
146
(
2022
),
pp. 363-374
Persistent link: https://www.econbiz.de/10013271411
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