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The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes; Chebat, Jean-Charles - In: Journal of business research : JBR 67 (2014) 6, pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
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The empirical study of consumers' loyalty for display technology
Lin, Chiu Hui; Wu, Chih-Wen; Cheng, Yi-Han - In: Journal of business research : JBR 68 (2015) 11, pp. 2260-2265
Persistent link: https://www.econbiz.de/10011389323
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Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.; Hancock, Tyler; Kazandjian, Brett; … - In: Journal of business research : JBR 144 (2022), pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
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Winning strategies for customer loyalty in the sharing economy : a mixed-methods study
Akhmedova, Anna; Marimon, Frederic; Mas-Machuca, Marta - In: Journal of business research : JBR 112 (2020), pp. 33-44
Persistent link: https://www.econbiz.de/10012230546
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The effects of e-mass customization on consumer perceived value, satisfaction, and loyalty toward luxury brands
Yoo, Jungmin; Park, Minjung - In: Journal of business research : JBR 69 (2016) 12, pp. 5775-5784
Persistent link: https://www.econbiz.de/10011597505
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Enhancing loyalty : when improving consumer satisfaction and delight matters
Ahrholdt, Dennis C.; Gudergan, Siegfried; Ringle, … - In: Journal of business research : JBR 94 (2019), pp. 18-27
Persistent link: https://www.econbiz.de/10011947285
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Investigating the antecedents of African fast food customers' loyalty : a self-congruity perspective
Shamah, Rania A. M.; Mason, Michela C.; Moretti, Andrea; … - In: Journal of business research : JBR 86 (2018), pp. 446-456
Persistent link: https://www.econbiz.de/10011855373
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Somebody is hiding something : disentangling interpersonal level drivers and consequences of knowledge hiding in international entrepreneurial firms
Jafari-Sadeghi, Vahid; Amoozad Mahdiraji, Hannan; … - In: Journal of business research : JBR 139 (2022), pp. 383-396
Persistent link: https://www.econbiz.de/10013194409
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War and peace in hospitals : humans, objects and paradoxes
Gilbert, Patrick; Laporte, Marie-Eve - In: Journal of business research : JBR 141 (2022), pp. 253-263
Persistent link: https://www.econbiz.de/10013168062
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Does loyalty span domains? : examining the relationship between consumer loyalty, other loyalties and happiness
Aksoy, Lerzan; Keiningham, Timothy; Buoye, Alexander; … - In: Journal of business research : JBR 68 (2015) 12, pp. 2464-2476
Persistent link: https://www.econbiz.de/10011399506