Interrelationships among quality enablers, service quality, patients’ satisfaction and loyalty in hospitals
Year of publication: |
2017
|
---|---|
Authors: | Sadeh, Ehsan |
Published in: |
The TQM Journal. - Emerald Publishing Limited, ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 29.2017, 1, p. 101-117
|
Publisher: |
Emerald Publishing Limited |
Subject: | Hospitals | EFQM | DEMATEL | Service quality | Loyalty | Patients’ satisfaction |
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