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Does message placement influence risk perception and affect?

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How publics react to crisis communication efforts : comparing crisis response reactions across sub-arenas

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Amazon.com's Orwellian nightmare : exploring apology in an online environment

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Crisis Communication : A Stakeholder Approach

Ndlela, Martin N. - 2019

This timely book explores crises as an inevitable part of modern society, which causes ramifications not only for organisations, but also for a diverse range of stakeholders. Addressing the need for organisations to be guided by a stakeholder-oriented approach throughout all phases of the crisis...