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Point of purchase or point of frustration? : consumer frustration tendencies and response in a retail setting
Van Steenburg, Eric; Spears, Nancy; Fabrize, Robert O. - In: Journal of consumer behaviour : an international … 12 (2013) 5, pp. 389-400
Persistent link: https://www.econbiz.de/10010200859
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The role of cognition and affect in the formation of customer satisfaction judgements concerning service recovery encounters
Schoefer, Klaus - In: Journal of consumer behaviour : an international … 7 (2008) 3, pp. 210-221
Persistent link: https://www.econbiz.de/10003740930
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Customer reactions to encountering consecutive service failures
Wu, Cou-chen; Lo, Yu Husan - In: Journal of consumer behaviour : an international … 11 (2012) 3, pp. 217-224
Persistent link: https://www.econbiz.de/10009575353
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Sorry not today : self and temporary consumption denial
Black, Iain R. - In: Journal of consumer behaviour : an international … 10 (2011) 5, pp. 267-278
Persistent link: https://www.econbiz.de/10009378684
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Collaborative consumption : determinants of satisfaction and the likelihood of using a sharing economy option again
Möhlmann, Mareike - In: Journal of consumer behaviour : an international … 14 (2015) 3, pp. 193-207
Persistent link: https://www.econbiz.de/10011376294
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Boycott or buycott? : understanding political consumerism
Neilson, Lisa A. - In: Journal of consumer behaviour : an international … 9 (2010) 3, pp. 214-227
Persistent link: https://www.econbiz.de/10003991781
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On conflicted Swedish consumers, the effort to stop shopping and neoliberal environmental governance
Isenhour, Cindy - In: Journal of consumer behaviour : an international … 9 (2010) 6, pp. 454-469
Persistent link: https://www.econbiz.de/10008806510
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Resistance to persuasion in an anti-consumption context : biased assimilation of positive product information
Dursun, Inci; Kabadayi, Tümer - In: Journal of consumer behaviour : an international … 12 (2013) 2, pp. 93-101
Persistent link: https://www.econbiz.de/10009738786
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Sentiment toward marketing : should we care about consumer alienation and readiness to use technology?
Mady, Tarek T. - In: Journal of consumer behaviour : an international … 10 (2011) 4, pp. 192-204
Persistent link: https://www.econbiz.de/10009296475
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Exploring Chinese consumer repurchasing intention for services : an empirical investigation
Li, Dongjin; An, Shenghui; Yang, Kai - In: Journal of consumer behaviour : an international … 7 (2008) 6, pp. 448-460
Persistent link: https://www.econbiz.de/10003789912