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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~person:"Raab, Carola"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
3
Customer satisfaction
3
Konsumentenverhalten
3
Beziehungsmarketing
2
Dienstleistungsqualität
2
Relationship marketing
2
Service quality
2
Gastronomie
1
Hotel industry
1
Hotellerie
1
Kundenbindungsprogramm
1
Loyalty program
1
Measurement
1
Messung
1
Restaurant industry
1
Robot
1
Roboter
1
Viral marketing
1
Virales Marketing
1
commitment
1
communication
1
customer loyalty
1
customer perception
1
customer roles
1
eWOM
1
electronic word-of-mouth
1
loyalty
1
mandatory customer participation
1
qualitative
1
restaurants
1
reward programs
1
robotics
1
scale development
1
service encounter
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service quality
1
smart technology
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Raab, Carola
Kim, Eojina
3
Mathe, Kimberly
3
Mattila, Anna S.
3
Ryu, Kisang
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Tang, Liang
3
Baker, Melissa A.
2
Han, Heesup
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Hsu, Cathy H. C.
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Arteaga-Moreno, Francisco
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Back, Ki-Joon
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Back, Ki-joon
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Batista, Fernando
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Berezan, Orie
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Bogicevic, Vanja
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Boon Liat Cheng
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
2
European journal of marketing : EJM
1
International journal of contemporary hospitality management
1
Journal of travel and tourism marketing
1
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ECONIS (ZBW)
3
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Evaluating loyalty constructs among hotel reward program members using eWOM
Berezan, Orie
;
Raab, Carola
;
Tanford, Sarah
;
Kim, Yen-Soon
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
2
,
pp. 198-224
Persistent link: https://www.econbiz.de/10011282979
Saved in:
2
How to build a better robot... for quick-service restaurants
Zemke, Dina Marie V.
;
Tang, Jason
;
Raab, Carola
;
Kim, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
8
,
pp. 1235-1269
Persistent link: https://www.econbiz.de/10012308069
Saved in:
3
Construction and validation of the customer participation scale
Chen, Sandy C.
;
Raab, Carola
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 131-153
Persistent link: https://www.econbiz.de/10011645595
Saved in:
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