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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Diversity management"
~subject:"Kundenzufriedenheit"
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Diversity management
Kundenzufriedenheit
Hospital
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Krankenhaus
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hospitality
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Dienstleistungsqualität
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Career development
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Coronavirus
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Diversity Management
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Efficiency
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Agrusa, Jerome
1
Fung, Clare P. Y.
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Hon, Alice H. Y.
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Hsiao, Aaron
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Huang, Zhuowei
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Kim, Hyun Jeong
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Kunz, Werner H.
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Lloyd, Kathleen
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Ma, Emily Jintao
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
International journal of hospitality management
30
Health care management review : HCM review
19
Health marketing quarterly
17
Journal of hospitality marketing & management
14
International journal of pharmaceutical and healthcare marketing : IJPHM
11
Quality management journal : QMJ
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
International journal of contemporary hospitality management
8
International journal of quality & reliability management
8
Total quality management & business excellence
8
Tourism management : research, policies, practice
8
International journal of productivity and quality management : IJPQM
7
International journal of quality and service sciences
7
Journal of business research : JBR
7
Journal of health organization and management
7
International journal of pharmaceutical and healthcare marketing
6
The TQM journal : the international review of organizational improvement
6
Dienstleistungsmanagement im Krankenhaus ; 1
5
Journal of travel and tourism marketing
5
Cogent business & management
4
International journal of services and operations management
4
International journal of services and operations management : IJSOM
4
The service industries journal
4
Electronic markets : EM ; the international journal of electronic commerce and business media
3
International journal of electronic customer relationship management : IJECRM
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of services, economics and management
3
Journal of hospital marketing & public relations
3
Journal of industrial engineering and management : JIEM
3
Journal of retailing and consumer services
3
Omega : the international journal of management science
3
Services marketing quarterly
3
Socio-economic planning sciences : the international journal of public sector decision-making
3
The Cornell hospitality quarterly
3
Accounting and taxation review : A&TR
2
Amfiteatru economic : an economic and business research periodical
2
Argumenta oeconomica
2
Harvard business review : HBR
2
IEEE transactions on engineering management : EM
2
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ECONIS (ZBW)
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1
The influence of childhood engagement in the context of hospitality service failure evaluation
Papen, Marie-Christin
;
Siems, Florian
;
Kunz, Werner H.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 403-425
Persistent link: https://www.econbiz.de/10012201438
Saved in:
2
A good night's sleep matters for tourists : an empirical study for hospitality professionals
Hon, Alice H. Y.
;
Fung, Clare P. Y.
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
8
,
pp. 1153-1175
Persistent link: https://www.econbiz.de/10012154998
Saved in:
3
Organizational ethnic diversity's influence on hotel employees' satisfaction, commitment, and turnover intention : gender's moderating role
Hsiao, Aaron
;
Ma, Emily Jintao
;
Lloyd, Kathleen
;
Reid, Sacha
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
1
,
pp. 76-108
Persistent link: https://www.econbiz.de/10012157315
Saved in:
4
Illegitimate customer complaining behavior in hospitality service encouters : a frontline employee perspecitve
Huang, Zhuowei
;
Miao, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
6
,
pp. 655-684
Persistent link: https://www.econbiz.de/10011559797
Saved in:
5
Serving diverse customers : the impact of cultural intelligence on employee burnout, engagement, and job satisfaction
Min, Hyounae
;
Kim, Hyun Jeong
;
Agrusa, Jerome
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
3
,
pp. 503-527
Persistent link: https://www.econbiz.de/10014230029
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