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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"Marketing intelligence & planning"
~subject:"Dienstleistungsqualität"
~subject:"Gastronomie"
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Dienstleistungsqualität
Gastronomie
Consumer behaviour
680
Konsumentenverhalten
680
Beziehungsmarketing
194
Relationship marketing
194
Brand management
165
Markenführung
165
Customer satisfaction
153
Kundenzufriedenheit
153
Brand image
139
Markenimage
139
Service quality
119
Brand
92
Markenartikel
92
Hotel industry
79
Hotellerie
79
Social Web
76
Social web
76
Internet marketing
72
Online-Marketing
71
Restaurant industry
62
Emotion
57
Viral marketing
56
Virales Marketing
56
Online retailing
51
Online-Handel
51
Advertising effects
42
Confidence
42
Vertrauen
42
Werbewirkung
42
Einzelhandel
38
Retail trade
38
Marketing management
37
Marketingmanagement
37
Environmental consciousness
35
Umweltbewusstsein
35
Beschwerdemanagement
34
Complaint management
34
Corporate Social Responsibility
30
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Article
152
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152
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English
152
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Line, Nathaniel D.
4
Jin, Naehyun Paul
3
Mattila, Anna S.
3
Ahn, Jiseon
2
Amin, Muslim
2
Assaker, Guy
2
Behnke, Carl
2
Cobanoglu, Cihan
2
DiPietro, Robin B.
2
Ekinci, Yuksel
2
Fan, Alei
2
Goh, Ben
2
Guéguen, Nicolas
2
Han, Heesup
2
Hanks, Lydia
2
Hsu, Hsuan
2
Jacob, Céline
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Lee, Seonjeong
2
Lim, Weng Marc
2
Lo, Ada
2
Miao, Li
2
O'Connor, Peter
2
Prayag, Girish
2
Qu, Hailin
2
Raab, Carola
2
Rizomyliotis, Ioannis
2
Ro, Heejung
2
Ryu, Kisang
2
Salehi-Esfahani, Saba
2
Sreejesh, S.
2
Yoon, Donghwan
2
Abubakar, Binta
1
Ahn, Tae-hong
1
Al Ghafri, Wijdan
1
Al-Ansi, Amr
1
Ali Eliwa, Rasha
1
Ali, Faizan
1
Almanza, Barbara
1
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Journal of hospitality marketing & management
Journal of strategic marketing
Marketing intelligence & planning
International journal of hospitality management
377
Journal of retailing and consumer services
246
International journal of contemporary hospitality management
132
Journal of business research : JBR
129
The journal of services marketing
112
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of travel and tourism marketing
72
The service industries journal
70
Services marketing quarterly
67
Cogent business & management
50
Journal of service research : JSR
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Service business
41
Tourism management : research, policies, practice
41
Journal of air transport management
39
Asia Pacific journal of marketing and logistics
37
Journal of service management
32
Psychology & marketing
31
International journal of quality and service sciences
29
Journal of hospitality and tourism insights
29
The international journal of bank marketing : IJBM
29
International journal of services, economics and management
28
The TQM journal : the international review of organizational improvement
27
International journal of services and operations management
26
Journal of service research
25
European journal of marketing : EJM
24
Journal of retailing
23
Total quality management & business excellence
23
International journal of electronic marketing and retailing : IJEMR
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of internet commerce
21
Journal of the Academy of Marketing Science
21
Managing service quality : MSQ ; an international journal
21
International journal of quality & reliability management
20
Journal of Asian finance, economics and business : JAFEB
20
Journal of Islamic marketing
19
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ECONIS (ZBW)
152
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1
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
2
Impact of
brand
experience on loyalty
Ong, Chuan Huat
;
Lee, Heng Wei
;
Thurasamy Ramayah
- In:
Journal of hospitality marketing & management
27
(
2018
)
7
,
pp. 755-774
Persistent link: https://www.econbiz.de/10011957157
Saved in:
3
Antecedents and the mediating effect of customer-restaurant
brand
identification
Han, Sung Ho
;
Ekinci, Yuksel
;
Chen, Cheng-Hao Steve
; …
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 202-220
Persistent link: https://www.econbiz.de/10012256129
Saved in:
4
Does
brand
love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
5
The role of atmosphere in Italian museums : effects on
brand
perceptions and visitor behavioral intentions
Piancatelli, Chiara
;
Massi, Marta
;
Vocino, Andrea
- In:
Journal of strategic marketing
29
(
2021
)
6
,
pp. 546-566
Persistent link: https://www.econbiz.de/10012588444
Saved in:
6
Effects of customer forgiveness on
brand
betrayal and
brand
hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
7
Service quality and behavioural intentions in broadband services selection
Muhammad Sabbir Rahman
;
Aziz, Md. Nusrate
- In:
Marketing intelligence & planning
32
(
2014
)
4
,
pp. 455-474
Persistent link: https://www.econbiz.de/10010385845
Saved in:
8
Brands and service-quality perception
Hinson, Robert
;
Owusu-Frimpong, N.
;
Dasah, Julius
- In:
Marketing intelligence & planning
29
(
2011
)
3
,
pp. 264-283
Persistent link: https://www.econbiz.de/10009156888
Saved in:
9
Senior citizen satisfaction with restaurant service quality
Lee, Timothy Jeonglyeol
;
Cho, Hwaim
;
Ahn, Tae-hong
- In:
Journal of hospitality marketing & management
21
(
2012
)
1/2
,
pp. 215-226
Persistent link: https://www.econbiz.de/10009512707
Saved in:
10
The effects of exhibition service quality on exhibitor satisfaction and behavioral intentions
Lee, Myong Jae
;
Lee, Sanggun
;
Joo, Young Min
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 683-707
Persistent link: https://www.econbiz.de/10011433674
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