//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"Service business"
~person:"Baker, Melissa A."
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Value brands : cheap or trendy...
Similar by subject
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Beschwerdemanagement
1
Beziehungsmarketing
1
Complaint management
1
Consumer behaviour
1
Customer satisfaction
1
Customer service
1
Ethiopia
1
Konsumentenverhalten
1
Kundenservice
1
Kundenzufriedenheit
1
Relationship marketing
1
Service quality
1
Tie strength
1
customer loyalty
1
other customer
1
service experience
1
service failure
1
service recovery
1
social servicescape
1
Äthiopien
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Baker, Melissa A.
Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Ro, Heejung
3
Amin, Muslim
2
Assaker, Guy
2
Cobanoglu, Cihan
2
Fan, Alei
2
Fernandes, Teresa
2
Goh, Ben
2
Han, Heesup
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Lee, Seonjeong
2
Mattila, Anna S.
2
Miao, Li
2
O'Connor, Peter
2
Prayag, Girish
2
Qu, Hailin
2
Rizomyliotis, Ioannis
2
Sreejesh, S.
2
To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Abubakar, Binta
1
Afudo-Peregrina, Angel F.
1
Ahn, Jiseon
1
Ahn, Tae-hong
1
Al-Ansi, Amr
1
Alan, Alev Kocak
1
Ali Eliwa, Rasha
1
Ali, Faizan
1
Amendah, Eklou
1
Anaya-Sánchez, Rafael
1
Anderl, Eva
1
Anusree, M. R.
1
Anwar, Ali
1
Apostolos, Giovanis
1
Ashraf, Abdul R.
1
Atadil, Hilmi A.
1
Baek, Jooa
1
more ...
less ...
Published in...
All
Journal of hospitality marketing & management
Journal of strategic marketing
Service business
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customers' reactions to other customer caused service failures : the effects of tie strength on customer loyalty
Kim, Youngsun Sean
;
Baker, Melissa A.
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 682-701
Persistent link: https://www.econbiz.de/10012256164
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->