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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~isPartOf:"Service business"
~person:"Ro, Heejung"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
3
Customer satisfaction
3
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3
Service quality
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complaining behavior
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Ro, Heejung
Jin, Naehyun Paul
3
Line, Nathaniel D.
3
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2
Assaker, Guy
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Cobanoglu, Cihan
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Journal of hospitality marketing & management
Journal of strategic marketing
Service business
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Services marketing quarterly
1
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ECONIS (ZBW)
3
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Complaint, patience, and neglect : responses to a dissatisfying service experience
Ro, Heejung
- In:
Service business
8
(
2014
)
2
,
pp. 197-216
Persistent link: https://www.econbiz.de/10010351456
Saved in:
2
Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
Saved in:
3
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
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