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Experiential value, relationship quality, and customer loyalty in full-service restaurants : the moderating role of gender
Jin, Naehyun Paul; Line, Nathaniel D.; Goh, Ben - In: Journal of hospitality marketing & management 22 (2013) 7/8, pp. 679-700
Persistent link: https://www.econbiz.de/10010241616
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The impact of brand prestige on trust, perceived risk, satisfaction, and loyalty in upscale restaurants
Jin, Naeyhun; Line, Nathaniel D.; Merkebu, Jerusalem - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 523-546
Persistent link: https://www.econbiz.de/10011577818
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Understanding the role of gratitude in building quality relationships
Jin, Naehyun Paul; Line, Nathaniel D.; Yoon, Donghwan - In: Journal of hospitality marketing & management 27 (2018) 4, pp. 465-485
Persistent link: https://www.econbiz.de/10011880442
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Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.; Anusree, M. R.; Ponnam, Abhilash - In: Journal of hospitality marketing & management 28 (2019) 6, pp. 711-742
Persistent link: https://www.econbiz.de/10012176682