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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~person:"Anusree, M. R."
~person:"Ro, Heejung"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
3
Customer satisfaction
3
Konsumentenverhalten
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Kundenzufriedenheit
3
Service quality
3
Beschwerdemanagement
2
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Bi-sexual
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agreement
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Anusree, M. R.
Ro, Heejung
Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Amin, Muslim
2
Assaker, Guy
2
Cobanoglu, Cihan
2
Fan, Alei
2
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Journal of hospitality marketing & management
Journal of strategic marketing
International journal of manpower
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Service business
1
Services marketing quarterly
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
3
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1
Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
Saved in:
2
Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.
;
Anusree, M. R.
;
Ponnam, Abhilash
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
Saved in:
3
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
Saved in:
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