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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~person:"Mattila, Anna S."
~subject:"Dienstleistungsqualität"
~subject:"Gastronomie"
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Dienstleistungsqualität
Gastronomie
Consumer behaviour
5
Konsumentenverhalten
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Beschwerdemanagement
3
Complaint management
3
Beziehungsmarketing
2
Corporate Social Responsibility
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Corporate social responsibility
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Emotion
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Relationship marketing
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Restaurant industry
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Selbstbedienung
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Cause-Related Marketing
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Online-Handel
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anthropomorphism
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Mattila, Anna S.
Line, Nathaniel D.
4
Jin, Naehyun Paul
3
Ahn, Jiseon
2
Amin, Muslim
2
Assaker, Guy
2
Behnke, Carl
2
Cobanoglu, Cihan
2
DiPietro, Robin B.
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Ekinci, Yuksel
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Fan, Alei
2
Goh, Ben
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Guéguen, Nicolas
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Han, Heesup
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Hanks, Lydia
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Hsu, Hsuan
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Jacob, Céline
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Lee, Seonjeong
2
Lim, Weng Marc
2
Lo, Ada
2
Miao, Li
2
O'Connor, Peter
2
Prayag, Girish
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Qu, Hailin
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Raab, Carola
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Rizomyliotis, Ioannis
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Ro, Heejung
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Ryu, Kisang
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Salehi-Esfahani, Saba
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Sreejesh, S.
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Yoon, Donghwan
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Al-Ansi, Amr
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Journal of hospitality marketing & management
Journal of strategic marketing
International journal of hospitality management
6
Journal of business research : JBR
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Cornell hospitality quarterly : CQ
3
International journal of contemporary hospitality management
3
The journal of services marketing
3
Journal of service research
2
Services marketing quarterly
2
The Cornell hospitality quarterly
2
International journal of revenue management : IJRM
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Journal of retailing
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Journal of service management
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ECONIS (ZBW)
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1
The impact of self-service technology and the presence of others on cause-related marketing programs in restaurants
Hanks, Lydia
;
Line, Nathaniel D.
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 547-562
Persistent link: https://www.econbiz.de/10011577824
Saved in:
2
Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty
Kim, Kyungmin
;
Lee, Chung Hun
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 885-906
Persistent link: https://www.econbiz.de/10010473452
Saved in:
3
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
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