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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~person:"Sreejesh, S."
~subject:"Dienstleistungsqualität"
~subject:"Gastronomie"
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Dienstleistungsqualität
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Sreejesh, S.
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Journal of hospitality marketing & management
Journal of strategic marketing
Asia-Pacific journal of business administration
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Industrial marketing management : the international journal for industrial and high-tech firms
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International journal of hospitality management
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International journal of manpower
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Journal of Indian business research
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ECONIS (ZBW)
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Can online service recovery interventions benignly alter customers' negative review evaluations? : evidence from the hotel industry
Sreejesh, S.
;
Anusree, M. R.
;
Ponnam, Abhilash
- In:
Journal of hospitality marketing & management
28
(
2019
)
6
,
pp. 711-742
Persistent link: https://www.econbiz.de/10012176682
Saved in:
2
Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.
;
Paul, Justin
;
Unnithan, Anandakuttan B.
- In:
Journal of strategic marketing
30
(
2022
)
3
,
pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
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