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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of strategic marketing"
~subject:"Dienstleistungsqualität"
~subject:"Gastronomie"
~subject:"Online-Handel"
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Dienstleistungsqualität
Gastronomie
Online-Handel
Consumer behaviour
439
Konsumentenverhalten
439
Beziehungsmarketing
140
Relationship marketing
140
Customer satisfaction
131
Kundenzufriedenheit
131
Service quality
101
Brand management
95
Markenführung
95
Brand image
81
Markenimage
81
Hotel industry
79
Hotellerie
79
Restaurant industry
58
Brand
54
Markenartikel
54
Social Web
49
Social web
49
Internet marketing
45
Online-Marketing
45
Viral marketing
45
Virales Marketing
45
Emotion
44
Online retailing
35
Confidence
31
Vertrauen
31
Beschwerdemanagement
30
Complaint management
30
Marketing management
23
Marketingmanagement
23
Holiday behaviour
22
Urlaubsverhalten
22
trust
22
USA
20
United States
20
Advertising effects
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1
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Article
159
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159
Aufsatz in Zeitschrift
159
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English
159
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Lim, Weng Marc
4
Line, Nathaniel D.
4
Mattila, Anna S.
4
Jin, Naehyun Paul
3
Ahn, Jiseon
2
Amin, Muslim
2
Assaker, Guy
2
Behnke, Carl
2
Chen, Hsiangting Shatina
2
Cobanoglu, Cihan
2
Das, Gopal
2
DiPietro, Robin B.
2
Ekinci, Yuksel
2
Fan, Alei
2
Fernandes, Teresa
2
Goh, Ben
2
Guéguen, Nicolas
2
Han, Heesup
2
Hanks, Lydia
2
Hsu, Hsuan
2
Jacob, Céline
2
Jai, Tun-Min
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Lee, Seonjeong
2
Lo, Ada
2
Miao, Li
2
O'Connor, Peter
2
Ouyang, Zhe
2
Prayag, Girish
2
Qu, Hailin
2
Raab, Carola
2
Rizomyliotis, Ioannis
2
Ro, Heejung
2
Roy, Sanjit Kumar
2
Ryu, Kisang
2
Salehi-Esfahani, Saba
2
Sharifi, Seyed Shahin
2
Sreejesh, S.
2
Yoon, Donghwan
2
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Journal of hospitality marketing & management
Journal of strategic marketing
Journal of retailing and consumer services
550
International journal of hospitality management
398
Journal of business research : JBR
288
International journal of contemporary hospitality management
142
The journal of services marketing
127
Cogent business & management
92
Journal of internet commerce
92
International journal of electronic marketing and retailing : IJEMR
91
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
90
Journal of travel and tourism marketing
85
The service industries journal
82
Electronic commerce research
81
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
79
Asia Pacific journal of marketing and logistics
77
International journal of retail & distribution management
70
Journal of retailing
68
Services marketing quarterly
68
Psychology & marketing
66
The international review of retail, distribution and consumer research
64
International journal of consumer studies
60
Tourism management : research, policies, practice
59
International journal of retail and distribution management
57
Information systems research : ISR
56
International journal of internet marketing and advertising : IJIMA
54
Management science : journal of the Institute for Operations Research and the Management Sciences
53
Journal of service research : JSR
51
Service business
50
Journal of electronic commerce research : JECR
49
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
49
International journal of business information systems : IJBIS
48
International journal of e-business research : an official publication of the Information Resources Management Association
45
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Journal of the Academy of Marketing Science
44
Journal of air transport management
43
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
43
International journal of electronic commerce : IJEC
42
Technological forecasting & social change : an international journal
39
Journal of service management
37
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ECONIS (ZBW)
159
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1
Antecedents of value co-creation activities for online
fashion
brands
Thomas, Lauren Josie
;
Brooks, Simon
;
McGouran, Cathy
- In:
Journal of strategic marketing
28
(
2020
)
5
,
pp. 384-398
Persistent link: https://www.econbiz.de/10012313908
Saved in:
2
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
3
Impact of
brand
experience on loyalty
Ong, Chuan Huat
;
Lee, Heng Wei
;
Thurasamy Ramayah
- In:
Journal of hospitality marketing & management
27
(
2018
)
7
,
pp. 755-774
Persistent link: https://www.econbiz.de/10011957157
Saved in:
4
Antecedents and the mediating effect of customer-restaurant
brand
identification
Han, Sung Ho
;
Ekinci, Yuksel
;
Chen, Cheng-Hao Steve
; …
- In:
Journal of hospitality marketing & management
29
(
2020
)
2
,
pp. 202-220
Persistent link: https://www.econbiz.de/10012256129
Saved in:
5
Does
brand
love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
6
The role of atmosphere in Italian museums : effects on
brand
perceptions and visitor behavioral intentions
Piancatelli, Chiara
;
Massi, Marta
;
Vocino, Andrea
- In:
Journal of strategic marketing
29
(
2021
)
6
,
pp. 546-566
Persistent link: https://www.econbiz.de/10012588444
Saved in:
7
Effects of customer forgiveness on
brand
betrayal and
brand
hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
8
Senior citizen satisfaction with restaurant service quality
Lee, Timothy Jeonglyeol
;
Cho, Hwaim
;
Ahn, Tae-hong
- In:
Journal of hospitality marketing & management
21
(
2012
)
1/2
,
pp. 215-226
Persistent link: https://www.econbiz.de/10009512707
Saved in:
9
The effects of exhibition service quality on exhibitor satisfaction and behavioral intentions
Lee, Myong Jae
;
Lee, Sanggun
;
Joo, Young Min
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 683-707
Persistent link: https://www.econbiz.de/10011433674
Saved in:
10
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
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