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Resolving complaints online : development and validation of customers' perceived webcare scale
Sreejesh, S.; Paul, Justin; Unnithan, Anandakuttan B. - In: Journal of strategic marketing 30 (2022) 3, pp. 260-280
Persistent link: https://www.econbiz.de/10013284044
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Key dimensions of memorable gastronomic experience : application of q-methodology
Rašan, Dora; Laškarin Ažić, Marina - In: Journal of hospitality marketing & management 32 (2023) 5, pp. 615-630
Persistent link: https://www.econbiz.de/10014319781
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Effect of situational factors (control, convenience, time pressure, and order complexity) on customers' self-service technology choices
Kim, Minjung; Kim, Yejin; Lee, Gyumin - In: Journal of hospitality marketing & management 32 (2023) 5, pp. 649-669
Persistent link: https://www.econbiz.de/10014319786
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Influence of customer personality on perceived attractiveness and similarity in a food service context
Hong, EunPyo; Ahn, Jiseon - In: Journal of hospitality marketing & management 32 (2023) 6, pp. 745-766
Persistent link: https://www.econbiz.de/10014319794
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Determinants of customer loyalty to online food service delivery : evidence from Indonesia, Taiwan, and New Zealand
Rombach, Meike; Kartikasari, Ani; Dean, David L.; … - In: Journal of hospitality marketing & management 32 (2023) 6, pp. 818-842
Persistent link: https://www.econbiz.de/10014319800
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The impact of integrated multi-unit service touchpoints on word-of-mouth recommendations, product satisfaction, and repurchase intentions
Boisvert, Jean; Khan, M. Sajid - In: Journal of strategic marketing 31 (2023) 1, pp. 37-57
Persistent link: https://www.econbiz.de/10014302707
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Consumers' propensity for rollover service contracts : the influences of perceived value, convenience and trust on service loyalty
Wilkins, Stephen; Hazzam, Joe; Megicks, Phil - In: Journal of strategic marketing 31 (2023) 3, pp. 516-531
Persistent link: https://www.econbiz.de/10014304907
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Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba; Torres, Edwin; Hua, Nan - In: Journal of hospitality marketing & management 32 (2023) 1, pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
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Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung - In: Journal of hospitality marketing & management 32 (2023) 1, pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
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Complaining in cyberspace : the motives and forms of hotel guests' complaints online
Sparks, Beverley; Browning, Victoria - In: Journal of hospitality marketing & management 19 (2010) 7, pp. 797-818
Persistent link: https://www.econbiz.de/10008701698