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~isPartOf:"Journal of hospitality marketing & management"
~person:"Fan, Alei"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
2
Customer satisfaction
2
Konsumentenverhalten
2
Kundenzufriedenheit
2
Service quality
2
Behavior intention
1
Beschwerdemanagement
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Beziehungsmarketing
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Complaint management
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Customer service
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Kundenservice
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Relationship marketing
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Selbstbedienung
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Self-service
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Service technology
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Technischer Fortschritt
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Technological change
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Technologie
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Technology
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anthropomorphism
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customer participation
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interdependent self-construal
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perceived control
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satisfaction
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self-service technology (SST)
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service failure
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technology self-efficacy
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Fan, Alei
Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Amin, Muslim
2
Assaker, Guy
2
Cobanoglu, Cihan
2
Goh, Ben
2
Han, Heesup
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Lee, Seonjeong
2
Mattila, Anna S.
2
Miao, Li
2
O'Connor, Peter
2
Prayag, Girish
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Qu, Hailin
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Ro, Heejung
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Abubakar, Binta
1
Ahn, Tae-hong
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Al-Ansi, Amr
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Ali Eliwa, Rasha
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Bilgihan, Anil
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Bujisic, Milos
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Byun, Jaemun
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Cai, Ruiying
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Cham Tat Huei
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Chen, Brendan T.
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Chen, Chia-Chi
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Journal of hospitality marketing & management
International journal of hospitality management
2
The journal of services marketing
1
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ECONIS (ZBW)
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The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions
Jin, Dan
;
DiPietro, Robin B.
;
Fan, Alei
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 65-87
Persistent link: https://www.econbiz.de/10012256118
Saved in:
2
When does technology anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer technology self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
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