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~isPartOf:"Journal of hospitality marketing & management"
~person:"Lee, Seonjeong"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
4
Konsumentenverhalten
4
Beziehungsmarketing
3
Relationship marketing
3
Emotion
2
Hotel industry
2
Hotellerie
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Service quality
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Behavioral intention
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Behaviour
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Beschwerdemanagement
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Brand
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Brand citizenship behavior
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Brand image
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Brand management
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Coffee
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Complaint management
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Customer satisfaction
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Customer value
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Designation of origin
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Electronic word of mouth (eWOM)
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Holiday behaviour
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Kaffee
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Kundenwert
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Kundenzufriedenheit
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Markenartikel
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Markenführung
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Restaurant industry
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Lee, Seonjeong
Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Amin, Muslim
2
Assaker, Guy
2
Cobanoglu, Cihan
2
Fan, Alei
2
Goh, Ben
2
Han, Heesup
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Khoo-Lattimore, Catheryn
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Kim, Kyungmin
2
Mattila, Anna S.
2
Miao, Li
2
O'Connor, Peter
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Prayag, Girish
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Qu, Hailin
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Ro, Heejung
2
Abubakar, Binta
1
Ahn, Tae-hong
1
Al-Ansi, Amr
1
Ali Eliwa, Rasha
1
Ali, Faizan
1
Anusree, M. R.
1
Atadil, Hilmi A.
1
Baek, Jooa
1
Baker, Melissa A.
1
Beise-Zee, Rian
1
Bilgihan, Anil
1
Bogicevic, Vanja
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Browning, Victoria
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Bujisic, Milos
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Byun, Jaemun
1
Cai, Ruiying
1
Cao, Yang
1
Cham Tat Huei
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Chang, Lan Lan
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Chen, Brendan T.
1
Chen, Chia-Chi
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Chen, Chun-Chu
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Chen, Haipeng
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Journal of hospitality marketing & management
International journal of hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
The journal of services marketing
1
The service industries journal
1
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ECONIS (ZBW)
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Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
2
Investigating the dynamics and the content of customers' social media reporting after a restaurant service failure
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 606-626
Persistent link: https://www.econbiz.de/10011754048
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