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~isPartOf:"Journal of hospitality marketing & management"
~subject:"Dienstleistungsqualität"
~subject:"Kundenzufriedenheit"
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Dienstleistungsqualität
Kundenzufriedenheit
Consumer behaviour
245
Konsumentenverhalten
245
Customer satisfaction
92
Hotel industry
78
Hotellerie
78
Service quality
78
Beziehungsmarketing
74
Relationship marketing
74
Gastronomie
58
Restaurant industry
58
Emotion
36
Viral marketing
30
Virales Marketing
30
Beschwerdemanagement
26
Brand image
26
Brand management
26
Complaint management
26
Markenführung
26
Markenimage
26
Social Web
24
Social web
24
Internet marketing
23
Online-Marketing
23
Holiday behaviour
21
Urlaubsverhalten
21
Confidence
18
Online retailing
18
Online-Handel
18
USA
18
United States
18
Vertrauen
18
Brand
14
Markenartikel
14
Website
13
Tourism
12
Tourismus
12
customer loyalty
12
satisfaction
12
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Undetermined
80
Free
1
Type of publication
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Article
109
Type of publication (narrower categories)
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Article in journal
109
Aufsatz in Zeitschrift
109
Language
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English
109
Author
All
Han, Heesup
4
Jin, Naehyun Paul
3
Line, Nathaniel D.
3
Prayag, Girish
3
Amin, Muslim
2
Assaker, Guy
2
Baloglu, Seyhmus
2
Cobanoglu, Cihan
2
Fan, Alei
2
Goh, Ben
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Kim, Mi Ran
2
Lee, Seonjeong
2
Lim, Weng Marc
2
Liu, Chih-Hsing
2
Mattila, Anna S.
2
Miao, Li
2
O'Connor, Peter
2
Ouyang, Zhe
2
Qu, Hailin
2
Ro, Heejung
2
Ryu, Kisang
2
Sharifi, Seyed Shahin
2
Abubakar, Binta
1
Ahn, Jiseon
1
Ahn, Tae-hong
1
Ai, Jin
1
Al Ghafri, Wijdan
1
Al-Ansi, Amr
1
Ali Eliwa, Rasha
1
Ali, Faizan
1
Anusree, M. R.
1
Atadil, Hilmi A.
1
Baek, Jooa
1
Baker, Mandi
1
Baker, Melissa A.
1
Beise-Zee, Rian
1
Bilgihan, Anil
1
Bilro, Ricardo Godinho
1
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Published in...
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Journal of hospitality marketing & management
Journal of retailing and consumer services
397
International journal of hospitality management
261
Journal of business research : JBR
196
The journal of services marketing
137
Journal of travel and tourism marketing
105
International journal of contemporary hospitality management
101
Cogent business & management
84
The service industries journal
82
Services marketing quarterly
78
Tourism management : research, policies, practice
65
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
60
Psychology & marketing
60
Asia Pacific journal of marketing and logistics
56
Journal of service research : JSR
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
51
Service business
49
Journal of service management
47
Journal of air transport management
46
Journal of strategic marketing
44
The international journal of bank marketing : IJBM
41
European journal of marketing : EJM
40
International journal of electronic marketing and retailing : IJEMR
37
Journal of the Academy of Marketing Science
37
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
Tourism management perspectives : TMP
37
International journal of retail & distribution management
36
Journal of retailing
36
International journal of retail and distribution management
35
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
33
The TQM journal : the international review of organizational improvement
33
The international review of retail, distribution and consumer research
33
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
32
International journal of quality and service sciences
31
Journal of Asian finance, economics and business : JAFEB
31
International journal of consumer studies
30
International journal of business information systems : IJBIS
29
International journal of services, economics and management
29
Journal of internet commerce
29
Managing service quality : MSQ ; an international journal
29
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ECONIS (ZBW)
109
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109
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1
Does
brand
love matter to casual restaurants? : a multi-group path analysis
Shen, Ye
;
Huang, Shuyue
;
Choi, Hwansuk Chris
;
Morrison, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 630-654
Persistent link: https://www.econbiz.de/10012549290
Saved in:
2
Investigating the impact of customer
brand
identification on hospitality
brand
loyalty : a social identity perspective
Rather, Raouf Ahmad
- In:
Journal of hospitality marketing & management
27
(
2018
)
5
,
pp. 487-513
Persistent link: https://www.econbiz.de/10011919919
Saved in:
3
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
4
Impact of
brand
experience on loyalty
Ong, Chuan Huat
;
Lee, Heng Wei
;
Thurasamy Ramayah
- In:
Journal of hospitality marketing & management
27
(
2018
)
7
,
pp. 755-774
Persistent link: https://www.econbiz.de/10011957157
Saved in:
5
Effects of customer forgiveness on
brand
betrayal and
brand
hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
Saved in:
6
Senior citizen satisfaction with restaurant service quality
Lee, Timothy Jeonglyeol
;
Cho, Hwaim
;
Ahn, Tae-hong
- In:
Journal of hospitality marketing & management
21
(
2012
)
1/2
,
pp. 215-226
Persistent link: https://www.econbiz.de/10009512707
Saved in:
7
The combined effect of color and music on customer satisfaction in hotel bars
Lin, Ingrid Y.
- In:
Journal of hospitality marketing & management
19
(
2010
)
1
,
pp. 22-37
Persistent link: https://www.econbiz.de/10003978548
Saved in:
8
Complaining in cyberspace : the motives and forms of hotel guests' complaints online
Sparks, Beverley
;
Browning, Victoria
- In:
Journal of hospitality marketing & management
19
(
2010
)
7
,
pp. 797-818
Persistent link: https://www.econbiz.de/10008701698
Saved in:
9
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
10
Predictors and outcomes of perceived image of restaurant innovativeness in fine-dining restaurants
Jin, Naehyun Paul
;
Goh, Ben
;
Huffman, Lynn
;
Yuan, Jingxue
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 457-485
Persistent link: https://www.econbiz.de/10011349996
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