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Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia; Rodríguez del … - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 1-23
Persistent link: https://www.econbiz.de/10010526384
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Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development
Zaibaf, Mehdi; Taherikia, Fariz; Fakharian, Meysam - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 490-504
Persistent link: https://www.econbiz.de/10010127364
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Empowerment in the hospitality industry in the United States
Kruja, Drita; Ha, Huong; Drishti, Elvisa; Oelfke, Ted - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 25-48
Persistent link: https://www.econbiz.de/10011453952
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Service innovations : what the managers believe and what the customers say
Randhawa, Praneet; Kim, Mi Ran; Cichy, Ronald F. - In: Journal of hospitality marketing & management 26 (2017) 2, pp. 186-206
Persistent link: https://www.econbiz.de/10011669774
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From satisfied to memorable : an empirical study of service and experience dimensions on guest outcomes in the hospitality industry
Sipe, Lori J.; Testa, Mark R. - In: Journal of hospitality marketing & management 27 (2018) 2, pp. 178-195
Persistent link: https://www.econbiz.de/10011848342
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The effect of financial and Eurozone crisis on accounting quality of the hospitality sector
Seetah, Keshav - In: Journal of hospitality marketing & management 26 (2017) 5, pp. 552-563
Persistent link: https://www.econbiz.de/10011754034
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Corporate social responsibility and employer brand personality appeal : approaches for human resources challenges in the hospitality sector
Azimi, Mohammad; Sadeghvaziri, Faraz; Ghaderi, Zahed; … - In: Journal of hospitality marketing & management 33 (2024) 4, pp. 443-469
Persistent link: https://www.econbiz.de/10014511820
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Revisiting the job performance-burnout relationship
Prentice, Catherine; Thaichon, Park - In: Journal of hospitality marketing & management 28 (2019) 7, pp. 807-832
Persistent link: https://www.econbiz.de/10012176694
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Preface: The impact of consumer-generated media and social networking in hospitality : the implications for consumers and hospitality managers
Erdem, Mehmet; Cobanoglu, Cihan - In: Journal of hospitality marketing & management 19 (2010) 7, pp. 697-699
Persistent link: https://www.econbiz.de/10008698317
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Can an ethical situation be “not a question of ethics”?
Beck, Jeffrey A.; Lazer, William; Schmidgall, Raymond - In: Journal of hospitality marketing & management 19 (2010) 2, pp. 157-170
Persistent link: https://www.econbiz.de/10003974676