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Accommodation eWOM in the sharing economy : automated text comparisons from a large sample
Pitt, Christine; Plangger, Kirk; Eriksson, Theresa - In: Journal of hospitality marketing & management 30 (2021) 2, pp. 258-275
Persistent link: https://www.econbiz.de/10012423292
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Social customer relationship management : a customer perspective
Dewnarain, Senika; Ramkissoon, Haywantee; Mavondo, Felix - In: Journal of hospitality marketing & management 30 (2021) 6, pp. 673-698
Persistent link: https://www.econbiz.de/10012596499
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Impact of brand experience on loyalty
Ong, Chuan Huat; Lee, Heng Wei; Thurasamy Ramayah - In: Journal of hospitality marketing & management 27 (2018) 7, pp. 755-774
Persistent link: https://www.econbiz.de/10011957157
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Drivers of customer loyalty and word of mouth intentions : moderating role of interactional justice
Saleem, Muhammad Abid; Yaseen, Asif; Wasaya, Allah - In: Journal of hospitality marketing & management 27 (2018) 8, pp. 877-904
Persistent link: https://www.econbiz.de/10011957277
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Guest interaction with hotel booking website information : scale development and validation of antecedents and consequences
Selem, Kareem M.; Shoukat, Muhammad Haroon; Rimsha Khalid; … - In: Journal of hospitality marketing & management 33 (2024) 5, pp. 626-648
Persistent link: https://www.econbiz.de/10014564205
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Effects of customer relationship management on service innovation : moderating role of managers' risk-taking behavior and interaction frequency
Randhawa, Praneet - In: Journal of hospitality marketing & management 33 (2024) 2, pp. 190-207
Persistent link: https://www.econbiz.de/10014511800
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Effects of service providers' self-disclosure on booking platforms on consumers' trust, hesitation, and booking intentions : moderating role of social media influencers
Akhtar, Nadeem; Siddiqi, Umar Iqbal - In: Journal of hospitality marketing & management 33 (2024) 4, pp. 470-498
Persistent link: https://www.econbiz.de/10014511821
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Understanding psychological ownership in access-based consumption through a theory synthesis : an investigation of Airbnb and hotels
Li, Jing; Kim, Hyunsu; So, Kevin Kam Fung - In: Journal of hospitality marketing & management 33 (2024) 4, pp. 499-524
Persistent link: https://www.econbiz.de/10014511822
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Effects of service experience attributes on customer attitudes and behaviours : the case of New Zealand café industry
Zhang, Miao; Kim, Peter Beomcheol; Goodsir, Warren - In: Journal of hospitality marketing & management 28 (2019) 1, pp. 28-50
Persistent link: https://www.econbiz.de/10012176568
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Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy
Bilro, Ricardo Godinho; Loureiro, Sandra Maria Correia; … - In: Journal of hospitality marketing & management 28 (2019) 2, pp. 147-171
Persistent link: https://www.econbiz.de/10012176591