Accommodation eWOM in the sharing economy : automated text comparisons from a large sample
Christine Pitt, Kirk Plangger, and Theresa Eriksson
| Year of publication: |
2021
|
|---|---|
| Authors: | Pitt, Christine ; Plangger, Kirk ; Eriksson, Theresa |
| Published in: |
Journal of hospitality marketing & management. - London [u.a.] : Routledge, Taylor and Francis Group, ISSN 1936-8631, ZDB-ID 2486892-9. - Vol. 30.2021, 2, p. 258-275
|
| Subject: | amateur service providers | automated text analysis | Customer rating inflation | customer reviews | sharing economy | Share Economy | Sharing economy | Beziehungsmarketing | Relationship marketing | Text | Kundenzufriedenheit | Customer satisfaction |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/19368623.2020.1781733 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012423292