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Consumer behaviour
245
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245
Dienstleistungsqualität
137
Service quality
137
Customer satisfaction
127
Kundenzufriedenheit
127
Hotel industry
104
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Han, Heesup
7
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Line, Nathaniel D.
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Mavondo, Felix
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Prentice, Catherine
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Tanford, Sarah
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Assaker, Guy
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Dewnarain, Senika
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Ekinci, Yuksel
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Erdem, Mehmet
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Goh, Ben
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Hanks, Lydia
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Jin, Naehyun Paul
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Kim, Peter Beomcheol
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Lehto, Xinran Y.
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Li, Minglong
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Liu, Chih-Hsing
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Miao, Li
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Nunkoo, Robin
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Raab, Carola
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Sparks, Beverley
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Tang, Liang
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Wilkins, Hugh
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Ali, Faizan
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Beldona, Srikanth
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Consumer Behavior in Tourism Symposium <2011, Bruneck>
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Journal of hospitality marketing & management
Journal of business research : JBR
2,133
Journal of retailing and consumer services
2,048
International journal of hospitality management
964
International journal of consumer studies
776
NBER working paper series
704
Psychology & marketing
679
Working paper / National Bureau of Economic Research, Inc.
629
Journal of consumer research : JCR ; an interdisciplinary bimonthly
589
NBER Working Paper
557
The service industries journal
447
SpringerLink / Bücher
440
Asia Pacific journal of marketing and logistics
425
Tourism management : research, policies, practice
415
Journal of travel and tourism marketing
406
The journal of product & brand management
397
Management science : journal of the Institute for Operations Research and the Management Sciences
390
The journal of services marketing
378
European journal of marketing : EJM
367
International journal of contemporary hospitality management
359
Journal of marketing research : JMR
359
Cogent business & management
358
The journal of brand management : an international journal
355
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
343
Journal of fashion marketing and management
337
Journal of international consumer marketing
334
Journal of marketing management : MM
329
Journal of retailing
329
International journal of retail & distribution management
317
Marketing letters : a journal of research in marketing
308
The international review of retail, distribution and consumer research
305
Journal of marketing
304
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
300
Journal of marketing communications
300
Journal of the Academy of Marketing Science
299
The journal of consumer marketing
295
Journal of business ethics : JOBE
294
Journal of consumer behaviour : an international research review
290
Technological forecasting & social change : an international journal
289
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
278
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ECONIS (ZBW)
312
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1
The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin
;
Palmeira, Mauricio
;
Ma, Junzhao
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
Saved in:
2
Employee attractiveness and customers' service failure perceptions
Villi, Bilge
;
Koc, Erdogan
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 41-60
Persistent link: https://www.econbiz.de/10011848320
Saved in:
3
Retail and service encounters : the inter-cultural tourist experience
Hartman, Katherine B.
;
Meyer, Tracy
;
Scribner, Lisa L.
- In:
Journal of hospitality marketing & management
18
(
2009
)
2/3
,
pp. 197-215
Persistent link: https://www.econbiz.de/10003842903
Saved in:
4
Emotion regulation at service encounters : coping with the behavior of other customers
Miao, Li
- In:
Journal of hospitality marketing & management
23
(
2014
)
1/2
,
pp. 49-76
Persistent link: https://www.econbiz.de/10010358260
Saved in:
5
The antecedents and consequences of customer hedonism in hospitality services
Lim, Weng Marc
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 626-651
Persistent link: https://www.econbiz.de/10010402055
Saved in:
6
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
7
The impact of customer controllability and service recovery type on customer satisfaction and consequent behavior intentions
Jin, Dan
;
DiPietro, Robin B.
;
Fan, Alei
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 65-87
Persistent link: https://www.econbiz.de/10012256118
Saved in:
8
Customers' reactions to other customer caused service failures : the effects of tie strength on customer loyalty
Kim, Youngsun Sean
;
Baker, Melissa A.
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 682-701
Persistent link: https://www.econbiz.de/10012256164
Saved in:
9
Responding to negative reviews? : the interplay of management response strategy and service failure type
Salehi-Esfahani, Saba
;
Torres, Edwin
;
Hua, Nan
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 29-49
Persistent link: https://www.econbiz.de/10013545802
Saved in:
10
Sexual orientation identity matters : lesbian, gay, and bi-sexual customers’ perceptions of service encounters
Ro, Heejung
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 75-94
Persistent link: https://www.econbiz.de/10013545807
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