Retail and service encounters : the inter-cultural tourist experience
Year of publication: |
2009
|
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Authors: | Hartman, Katherine B. ; Meyer, Tracy ; Scribner, Lisa L. |
Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 18.2009, 2/3, p. 197-215
|
Subject: | Einzelhandel | Retail trade | Dienstleistungsqualität | Service quality | Urlaubsverhalten | Holiday behaviour | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour |
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