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The impact of self-service technology and the presence of others on cause-related marketing programs in restaurants
Hanks, Lydia; Line, Nathaniel D.; Mattila, Anna S. - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 547-562
Persistent link: https://www.econbiz.de/10011577824
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Clarifications on the design of customer comment cards : question type, question wording, and writing space
Bartkus, Kenneth R.; Mills, Robert; Olsen, David - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 216-228
Persistent link: https://www.econbiz.de/10010526362
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Factors driving consumer restaurant choice : an exploratory study from the Southeastern United States
Alonso, Abel Duarte; O'Neill, Martin; Liu, Yi; O'Shea, … - In: Journal of hospitality marketing & management 22 (2013) 5/6, pp. 547-567
Persistent link: https://www.econbiz.de/10010127357
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How does restaurant's symbolic design affect photo-posting on Instagram? : the moderating role of community commitment and coolness
Apaolaza, Vanessa; Paredes, Mario R.; Hartmann, Patrick; … - In: Journal of hospitality marketing & management 30 (2021) 1, pp. 21-37
Persistent link: https://www.econbiz.de/10012423253
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Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin; Mostafa Rasoolimanesh, S.; Rahmani, … - In: Journal of hospitality marketing & management 31 (2022) 6, pp. 662-687
Persistent link: https://www.econbiz.de/10013327881