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~isPartOf:"Journal of hospitality marketing & management"
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Customer satisfaction
153
Kundenzufriedenheit
153
Dienstleistungsqualität
137
Service quality
137
Consumer behaviour
109
Konsumentenverhalten
109
Beziehungsmarketing
77
Relationship marketing
77
Hotel industry
60
Hotellerie
60
Gastronomie
44
Restaurant industry
44
Beschwerdemanagement
25
Complaint management
25
Emotion
20
Viral marketing
20
Virales Marketing
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service quality
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Hospital
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Hospitality industry
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Krankenhaus
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Gastgewerbe
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satisfaction
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Arbeitszufriedenheit
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Job satisfaction
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customer satisfaction
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Customer service
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Kundenservice
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Brand image
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Markenimage
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Brand management
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Holiday behaviour
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Markenführung
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Urlaubsverhalten
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customer loyalty
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Internet marketing
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Online-Marketing
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hospitality
12
service failure
11
loyalty
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196
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Goh, Ben
4
Han, Heesup
4
Bilgihan, Anil
3
Cobanoglu, Cihan
3
DiPietro, Robin B.
3
Jin, Naehyun Paul
3
Kim, Mi Ran
3
Li, Minglong
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
Prayag, Girish
3
Prentice, Catherine
3
Qu, Hailin
3
Sparks, Beverley
3
Wilkins, Hugh
3
Amin, Muslim
2
Assaker, Guy
2
Bai, Billy
2
Baloglu, Seyhmus
2
Bowden, Jana
2
Cain, Lisa
2
Chi, Oscar Hengxuan
2
Chua, Bee-Lia
2
Cranage, David A.
2
Fan, Alei
2
Gil Saura, Irene
2
Gregory, Amy M.
2
Grobelna, Aleksandra
2
Gursoy, Dogan
2
Herington, Carmel
2
Hsiao, Aaron
2
Hsu, Cathy H. C.
2
Huang, Songshan
2
Huffman, Lynn
2
Karatepe, Osman M.
2
Khoo-Lattimore, Catheryn
2
Kim, Kyungmin
2
Kim, Peter Beomcheol
2
Knutson, Bonnie J.
2
Koc, Erdogan
2
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Journal of hospitality marketing & management
International journal of hospitality management
548
Journal of retailing and consumer services
541
Journal of business research : JBR
415
The service industries journal
370
Journal of Services Marketing
280
The journal of services marketing
272
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
269
Tourism management : research, policies, practice
228
International journal of contemporary hospitality management
213
NBER working paper series
208
Working paper / National Bureau of Economic Research, Inc.
208
Journal of travel and tourism marketing
204
Auditing : a journal of practice & theory
186
SpringerLink / Bücher
184
NBER Working Paper
183
Journal of air transport management
168
Services marketing quarterly
163
Cogent business & management
154
The TQM journal : the international review of organizational improvement
152
International Journal of Bank Marketing
145
Journal of service research : JSR
140
Service business
139
International journal of productivity and quality management : IJPQM
135
European Journal of Marketing
128
International Journal of Contemporary Hospitality Management
127
International journal of quality & reliability management
121
International journal of quality and service sciences
121
Journal of service management
120
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
116
Industrial marketing management : the international journal for industrial and high-tech firms
114
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
114
International journal of services and operations management
113
International Journal of Quality & Reliability Management
110
Total quality management & business excellence
109
Health care management review : HCM review
107
Discussion paper series / IZA
104
The accounting review : a publication of the American Accounting Association
104
Asia Pacific journal of marketing and logistics
103
Psychology & marketing
97
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ECONIS (ZBW)
196
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1
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra
;
Marciszewska, Barbara
- In:
Journal of hospitality marketing & management
22
(
2013
)
3/4
,
pp. 313-332
Persistent link: https://www.econbiz.de/10009768002
Saved in:
2
The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat
;
Mansori, Shaheen
;
Cham Tat Huei
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
Saved in:
3
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
Saved in:
4
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
5
Effect of perceived service quality on customer satisfaction in hospitality industry : Gronroos’ service quality model development
Zaibaf, Mehdi
;
Taherikia, Fariz
;
Fakharian, Meysam
- In:
Journal of hospitality marketing & management
22
(
2013
)
5/6
,
pp. 490-504
Persistent link: https://www.econbiz.de/10010127364
Saved in:
6
Tourism destinations : antecedents to customer satisfaction and positive word-of-mouth
Abubakar, Binta
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 833-864
Persistent link: https://www.econbiz.de/10010473458
Saved in:
7
Measuring hotel guest satisfaction by using an online quality management system
Sharma, Keshav Prasad
;
Wirtz, Philip W.
;
Yu, Larry
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 445-463
Persistent link: https://www.econbiz.de/10010396149
Saved in:
8
An integrated model of service experience, emotions, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
9
Hospitality services in the post COVID-19 era : are we ready for high-tech and no touch service delivery in smart hotels?
Chen, Shu-Hsiang
;
Tzeng, Shian-Yang
;
Tham, Aaron
;
Chu, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
8
,
pp. 905-928
Persistent link: https://www.econbiz.de/10012649558
Saved in:
10
Understanding guest tolerance and the role of cultural familiarity in hotel service failures
Trianasari, Nana
;
Butcher, Ken
;
Sparks, Beverley
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 21-40
Persistent link: https://www.econbiz.de/10011848315
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