Measurement of service quality in the hotel sector : the case of Northern Poland
Year of publication: |
2013
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Authors: | Grobelna, Aleksandra ; Marciszewska, Barbara |
Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 22.2013, 3/4, p. 313-332
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Subject: | hospitality management | service quality | customer satisfaction | innovation | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Polen | Poland | Qualitätsmanagement | Quality management | Performance-Messung | Performance measurement | Messung | Measurement |
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