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Consumer behaviour
245
Konsumentenverhalten
245
Customer satisfaction
153
Kundenzufriedenheit
153
Dienstleistungsqualität
119
Service quality
119
Beziehungsmarketing
115
Relationship marketing
115
Hotel industry
108
Hotellerie
108
Gastronomie
68
Restaurant industry
68
Emotion
38
Viral marketing
36
Virales Marketing
36
Brand management
32
Markenführung
32
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Internet marketing
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Beschwerdemanagement
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Online-Handel
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Han, Heesup
7
Ramkissoon, Haywantee
7
Mattila, Anna S.
6
Tanford, Sarah
6
Cobanoglu, Cihan
5
Mavondo, Felix
5
Prayag, Girish
5
Baloglu, Seyhmus
4
DiPietro, Robin B.
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Goh, Ben
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Lee, Seonjeong
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Lehto, Xinran Y.
4
Lim, Weng Marc
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Line, Nathaniel D.
4
Raab, Carola
4
Assaker, Guy
3
Bai, Billy
3
Bilgihan, Anil
3
Dewnarain, Senika
3
Ekinci, Yuksel
3
Erdem, Mehmet
3
Gil Saura, Irene
3
Gursoy, Dogan
3
Hanks, Lydia
3
Huang, Songshan
3
Jin, Naehyun Paul
3
Kim, Mi Ran
3
Kim, Peter Beomcheol
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Liu, Chih-Hsing
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Miao, Li
3
Nunkoo, Robin
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O'Connor, Peter
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Okumus, Fevzi
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Park, Jeong-Yeol
3
Prentice, Catherine
3
Qu, Hailin
3
Tang, Liang
3
Yuan, Jingxue
3
Zhang, Lu
3
Akhtar, Nadeem
2
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Consumer Behavior in Tourism Symposium <2011, Bruneck>
1
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Journal of hospitality marketing & management
Journal of business research : JBR
2,405
Journal of retailing and consumer services
2,119
International journal of hospitality management
963
International journal of consumer studies
781
Psychology & marketing
709
SpringerLink / Bücher
670
Journal of consumer research : JCR ; an interdisciplinary bimonthly
592
NBER working paper series
575
Industrial marketing management : the international journal for industrial and high-tech firms
507
Working paper / National Bureau of Economic Research, Inc.
479
Asia Pacific journal of marketing and logistics
457
The service industries journal
443
Tourism management : research, policies, practice
440
Journal of travel and tourism marketing
426
NBER Working Paper
423
The journal of services marketing
419
European journal of marketing : EJM
409
The journal of product & brand management
409
Journal of marketing research : JMR
397
Management science : journal of the Institute for Operations Research and the Management Sciences
390
Journal of marketing
388
Journal of the Academy of Marketing Science
387
Journal of marketing management : MM
386
The journal of brand management : an international journal
385
Cogent business & management
370
Journal of retailing
365
International journal of contemporary hospitality management
358
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
350
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
334
Journal of international consumer marketing
330
Marketing letters : a journal of research in marketing
330
Technological forecasting & social change : an international journal
324
International journal of retail & distribution management
317
Journal of strategic marketing
317
Journal of business ethics : JOBE
315
Journal of marketing communications
315
The international review of retail, distribution and consumer research
313
Journal of consumer behaviour : an international research review
310
Journal of fashion marketing and management
307
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ECONIS (ZBW)
330
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1
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun
;
Moon, Hyoungeun
;
Han, Heesup
;
Ham, Sunny
- In:
Journal of hospitality marketing & management
24
(
2015
)
7/8
,
pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Saved in:
2
Antecedents of social capital and its impact on satisfaction and Loyalty
Kim, Mi Ran
;
Cichy, Ronald F.
;
Zhang, Lu
;
Yu, JungHee
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 263-284
Persistent link: https://www.econbiz.de/10012176613
Saved in:
3
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
4
The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat
;
Mansori, Shaheen
;
Cham Tat Huei
- In:
Journal of hospitality marketing & management
23
(
2014
)
3/4
,
pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
Saved in:
5
Tourism destinations : antecedents to customer satisfaction and positive word-of-mouth
Abubakar, Binta
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 833-864
Persistent link: https://www.econbiz.de/10010473458
Saved in:
6
Do corporate social responsibility (CSR) initiatives boost customer retention in the hotel industry? : a moderation-mediation approach
Srivastava, Shalini
;
Singh, Nidhi
- In:
Journal of hospitality marketing & management
30
(
2021
)
4
,
pp. 459-485
Persistent link: https://www.econbiz.de/10012549269
Saved in:
7
Understanding the customer experiences from the perspective of guests and hotel managers : empirical findings from luxury hotels in Istanbul, Turkey
Cetin, Gurel
;
Walls, Andrew
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 395-424
Persistent link: https://www.econbiz.de/10011499254
Saved in:
8
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong
;
Shea, Linda
- In:
Journal of hospitality marketing & management
24
(
2015
)
5/6
,
pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Saved in:
9
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
10
Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
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