Narrow search
Showing 1 - 10 of 350
Cover Image
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon; Lee, Hyong-june - In: Journal of hospitality marketing & management 26 (2017) 6, pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Cover Image
The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat; Mansori, Shaheen; Cham Tat Huei - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
Cover Image
Invisible and intangible, but undeniable : role of ambient conditions in building hotel guests' loyalty
Suh, Myoungsun; Moon, Hyoungeun; Han, Heesup; Ham, Sunny - In: Journal of hospitality marketing & management 24 (2015) 7/8, pp. 727-753
Persistent link: https://www.econbiz.de/10011433684
Cover Image
Tourism destinations : antecedents to customer satisfaction and positive word-of-mouth
Abubakar, Binta; Mavondo, Felix - In: Journal of hospitality marketing & management 23 (2014) 7/8, pp. 833-864
Persistent link: https://www.econbiz.de/10010473458
Cover Image
Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers' perceptions of service quality attributes, perceived price, satisfaction, trust, and loy...
Jeaheng, Yoksamon; Al-Ansi, Amr; Han, Heesup - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 787-811
Persistent link: https://www.econbiz.de/10012312152
Cover Image
Examining the antecedents and effects of hotel corporate reputation on customers' loyalty and citizenship behavior : an integrated framework
O'Connor, Peter; Assaker, Guy - In: Journal of hospitality marketing & management 31 (2022) 5, pp. 640-661
Persistent link: https://www.econbiz.de/10013327205
Cover Image
Investigating the key routes to customers' delightful moments in the hotel context
Lee, Seonjeong; Shea, Linda - In: Journal of hospitality marketing & management 24 (2015) 5/6, pp. 532-553
Persistent link: https://www.econbiz.de/10011349968
Cover Image
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina; Tang, Liang - In: Journal of hospitality marketing & management 25 (2016) 7/8, pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Cover Image
Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung - In: Journal of hospitality marketing & management 24 (2015) 3/4, pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
Cover Image
Exploring the antecedents of hotel customer loyalty : a social identity perspective
Martínez García de Leaniz, Patricia; Rodríguez del … - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 1-23
Persistent link: https://www.econbiz.de/10010526384