Purpose: Process improvement in service industries, like the registration process in a hospital, can be achieved with the application of lean principles. In this specific case, lean principles were essential to analyze and improve patient satisfaction in a hospital in Montana. The clinics...

Purpose: This study is to develop a systematic approach for determining the most efficient patient appointment scheduling (PAS) model for a specific healthcare setting with its multiple appointments requests characteristics in order to increase patients' accessibility and resource utilization,...

Purpose: Medical resources scheduling affects the medical institution’s operation cost, customer satisfaction and medical service quality. Therefore, a lean arrangement of medical resources order and shipment is quite necessary and important. In this paper, we propose two optimal models for...

Purpose: The main contribution of this paper is to generate an optimum solution for capacity planning and appointment scheduling issues, which are frequently encountered in clinical flows with various route and treatment periods at dental hospitals. Design/methodology/approach: It is essential...

Purpose: The objective of this research is to examine the role of hospital logistics in improving quality of care and patient satisfaction. Thus, the paper focuses on modeling and evaluating the relationship between these three constructs. Design/methodology/approach: In the present study,...

Long-term concession contracts associated with Private Finance Initiative (PFI) projects, such as National Health Service (NHS) hospitals, are subject to substantial risks, which may not only emerge from project activities such as design and construction, but also from global issues beyond the...

The failures to properly educate students about process improvement can be seen as major factor leading to increased risks of patient safety and increased wastes in hospital settings. The purpose of this research was two-fold: 1) to identify characteristics that explain the efficacy of...

Purpose: Healthcare is a universally used service that hugely affects economies and the quality of life. The research of service supply chains has found a significant role in the past decade. The main research goal of this paper is to model and simulate the internal service supply chains of a...

Purpose: Implementing process management methodology through Lean Management and Design Thinking provides a new way to manage surgical blocks, maximize efficiency and adapt to the high variability of demand. This article presents our experience of implementing a set of improvement actions within...

Purpose: The purpose of this study was to determine how the variables of supply chain performance, performance of medical personnel, and occupancy overload affect operating performance moderated by dynamic capability variables. In a case study of public health center in...