Modeling the impact of hospital logistics on quality of care and patient satisfaction : results of a survey in three public healthcare facilities in Fez, Morocco
Year of publication: |
2020
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Authors: | Frichi, Youness ; Jawab, Fouad ; Boutahari, Said |
Published in: |
Journal of industrial engineering and management : JIEM. - Terrassa : Universitat Politècnica de Catalunya (UPC), ISSN 2013-0953, ZDB-ID 2495074-9. - Vol. 13.2020, 2, p. 296-320
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Subject: | Hospital logistics | quality of care | patient satisfaction | modeling | PLS-SEM | Morocco | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Marokko | Gesundheitsversorgung | Health care | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Logistik | Logistics |
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