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Customer knowledge management via social media : the case of Starbucks
Chua, Alton Y. K.; Banerjee, Snehasish - In: Journal of knowledge management 17 (2013) 2, pp. 237-249
Persistent link: https://www.econbiz.de/10009753224
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A structural equation model for knowledge sharing behavior in an emerging economy
Youssef, Mohamed A.; Haak-Saheem, Washika; Youssef, Eyad M. - In: Journal of knowledge management 21 (2017) 4, pp. 925-945
Persistent link: https://www.econbiz.de/10011748175
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Strategic integration of knowledge management and customer relationship management
Liew, Chor-Beng Anthony - In: Journal of knowledge management 12 (2008) 4, pp. 131-146
Persistent link: https://www.econbiz.de/10003767735
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Linking knowledge corridors to customer value through knowledge processes
Martelo-Landroguez, Silvia; Cegarra Navarro, Juan Gabriel - In: Journal of knowledge management 18 (2014) 2, pp. 342-365
Persistent link: https://www.econbiz.de/10010384666
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Do you know your valuable customers?
Wilhelm, Stefan; Gueldenberg, Stefan; Güttel, Wolfgang H. - In: Journal of knowledge management 17 (2013) 5, pp. 661-676
Persistent link: https://www.econbiz.de/10010202200
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Effcts of knowledge management on client-vendor relationship quality : the mediating role of global mindset
Sharma, Revti Raman; Chadee, Doren; Roxas, Banjo - In: Journal of knowledge management 20 (2016) 6, pp. 1268-1281
Persistent link: https://www.econbiz.de/10011562851
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Customer knowledge enabled innovation capability : proposing a measurement scale
Belkahla, Wafa; Triki, Abdelfattah - In: Journal of knowledge management 15 (2011) 4, pp. 648-674
Persistent link: https://www.econbiz.de/10009298214
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Customer knowledge management, innovation capability and business performance : a case study of the banking industry
Taherparvar, Nastaran; Esmaeilpour, Reza; Dostar, Mohammad - In: Journal of knowledge management 18 (2014) 3, pp. 591-610
Persistent link: https://www.econbiz.de/10010394340
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Customer knowledge orientation as a key to business model innovation of free-to-fee switch
Chiu, Wen-Hong; Dai, Zong-Jie; Chi, Hui-Ru; Lin, Pei-Kuan - In: Journal of knowledge management 26 (2022) 11, pp. 401-426
Persistent link: https://www.econbiz.de/10013555464
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A methodology to manage and monitor social media inside a company : a case study
Alberghini, Elena; Cricelli, Livio; Grimaldi, Michele - In: Journal of knowledge management 18 (2014) 2, pp. 255-277
Persistent link: https://www.econbiz.de/10010384675