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Service blueprinting : an effective approach for targeting critical service processes : with a case study in a four-star international hotel
Shahin, Arash - In: Journal of management research 2 (2010) 2, pp. 1-16
Persistent link: https://www.econbiz.de/10003996191
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Service quality gaps & Six Sigma
Dehghan, Ali; Shahin, Arash; Zenouzi, Bahman - In: Journal of management research 4 (2012) 1, pp. 1-11
Persistent link: https://www.econbiz.de/10009725902