Zhang, Min; Sun, Lin; Li, Yuzhuo; Wang, G. Alan; He, Zhen - In: Journal of management science and engineering 8 (2023) 4, pp. 584-597
A clear understanding of customer needs is key to the success of new product development and customer-centric product design. Online reviews, particularly initial reviews, are commonly used as effective sources for mining customer requirements. Although customers may post truer and more...
