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'A Land of Milk and Honey'? Reengineering the 'Past' and 'Present' in a Call Centre
Mccabe, Darren - In: Journal of management studies : JMS 41 (2004) 5, pp. 827-856
Persistent link: https://www.econbiz.de/10005883483
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'What Happens when the Phone goes Wild?': Staff, Stress and Spaces for Escape in a BPR Telephone Banking Work Regime
Knights, David; McCabe, Darren - In: Journal of management studies : JMS 35 (1998) 2, pp. 163-194
Persistent link: https://www.econbiz.de/10005902551
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'How Would You Measure Something Like That?': Quality in a Retail Bank
Knights, David; McCabe, Darren - In: Journal of management studies : JMS 34 (1997) 3, pp. 371-388
Persistent link: https://www.econbiz.de/10005905595
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Governing through Teamwork: Reconstituting Subjectivity in a Call Centre
Knights, David; Mccabe, Darren - In: Journal of management studies : JMS 40 (2003) 7, pp. 1587-1620
Persistent link: https://www.econbiz.de/10005885830
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Factory Innovations and Management Machinations: The Productive and Repressive Relations of Power
McCabe, Darren - In: Journal of management studies : JMS 37 (2000) 7, pp. 931-954
Persistent link: https://www.econbiz.de/10005894342