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~isPartOf:"Journal of managerial issues : JMI"
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Is customer satisfaction really a catch-all? : the discrepancy between financial performance and survey results
James, Kevin W.
;
James, Hui
;
Babin, Barry J.
;
Parker, …
- In:
Journal of managerial issues : JMI
31
(
2019
)
2
,
pp. 137-150
Persistent link: https://www.econbiz.de/10012098710
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