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service crises
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Journal of marketing research : JMR
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
27
Journal of retailing
21
ERIM Report Series Research in Management
20
ERIM report series research in management
18
Journal of marketing
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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MSI reports : working paper series
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Rotterdams Instituut voor Bedrijfseconomische Studies : RIBES
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Journal of the Academy of Marketing Science
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Journal of business research : JBR
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Marketing Letters
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Marketing letters : a journal of research in marketing
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Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
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ERIM Report Series Reference
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European Journal of Marketing
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Foundations and trends in marketing : FTMKT
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GfK marketing intelligence review
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GfK marketing intelligence review : Marketingforschung für die Praxis
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Journal of retailing and consumer services
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Journal of service research : JSR
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Marketing Science
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Rotterdam Institute for Business Economic Studies
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Decision support systems : DSS ; the international journal
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European Management Journal
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European journal of marketing : EJM
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European management journal
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European review of agricultural economics : ERAE
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Handbook of research on customer equity in marketing
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Journal of interactive marketing
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M & O : tijdschr. voor organisatiekunde en sociaal beleid
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Marketing : journal of research and management
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Quantitative Marketing and Economics
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Retailing in the 21st century : current and future trends
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Losses loom longer than gains : modeling the impact of service crises on perceived service quality over time
Gijsenberg, Maarten J.
;
Heerde, Harald J. van
;
Verhoef, …
- In:
Journal of marketing research : JMR
52
(
2015
)
5
,
pp. 642-656
Persistent link: https://www.econbiz.de/10011349867
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2
Selective Sampling for Binary Choice Models
Donkerv, Bas
;
Franses, Philip Hans
;
Verhoef, Peter C.
- In:
Journal of marketing research : JMR
40
(
2003
)
4
,
pp. 492-497
Persistent link: https://www.econbiz.de/10006649029
Saved in:
3
The Short- and Long-Term Impact of an Assortment Reduction on Category Sales
Sloot, Laurens M.
;
Fok, Dennis
;
Verhoef, Peter C.
- In:
Journal of marketing research : JMR
43
(
2006
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10007301095
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