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Archeological benchmarking: Fred Harvey and the service profit chain, circa 1876
Brown, Karen A.
;
Hyer, Nancy Lea
- In:
Journal of operations management
25
(
2007
)
2
,
pp. 284-299
Persistent link: https://www.econbiz.de/10003443232
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2
Performance analysis of a focused hospital unit : the case of an integrated trauma center
Hyer, Nancy Lea
;
Wemmerlöv, Urban
;
Morris, John A.
- In:
Journal of operations management
27
(
2009
)
3
,
pp. 203-219
Persistent link: https://www.econbiz.de/10003841077
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3
Missing link in competitive manufacturing research and practice : customer-responsive concurrent production
Schonberger, Richard
;
Brown, Karen A.
- In:
Journal of operations management
49/51
(
2017
),
pp. 83-87
Persistent link: https://www.econbiz.de/10011706480
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