Archeological benchmarking: Fred Harvey and the service profit chain, circa 1876
Karen A. Brown, Nancy Lea Hyer
| Year of publication: |
2007
|
|---|---|
| Authors: | Brown, Karen A. ; Hyer, Nancy Lea |
| Published in: |
Journal of operations management. - Hoboken, NJ : Wiley, ISSN 0272-6963, ZDB-ID 856225-8. - Vol. 25.2007, 2, p. 284-299
|
| Subject: | Unternehmenserfolg | Firm performance | Benchmarking | Kundenzufriedenheit | Customer satisfaction |
| Extent: | Ill., graph. Darst., Kt. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003443232