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The patient safety chain : transformational leadership's effect on patient safety culture, initiatives, and outcomes
McFadden, Kathleen L.; Henagan, Stephanie C.; Gowen, … - In: Journal of operations management 27 (2009) 5, pp. 390-404
Persistent link: https://www.econbiz.de/10003890336
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Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour; Golmohammadi, Davood; McFadden, … - In: Journal of operations management 38 (2015), pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
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Examining pathways to safety and financial performance in hospitals : a study of lean in professional service operations
Dobrzykowski, David D.; McFadden, Kathleen L.; … - In: Journal of operations management 42/43 (2016), pp. 39-51
Persistent link: https://www.econbiz.de/10011492306