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Controls, service type and perceived supplier performance in interfirm service exchanges
Stouthuysen, Kristof; Slabbinck, Hendrik; Roodhooft, Filip - In: Journal of operations management 30 (2012) 5, pp. 423-435
Persistent link: https://www.econbiz.de/10009562273
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Through the service operations strategy looking glass : influence of industrial sector, ownership, and service offerings on B2B e-marketplace failures
Rosenzweig, Eve D.; Laseter, Timothy M.; Roth, Aleda V. - In: Journal of operations management 29 (2011) 1/2, pp. 33-48
Persistent link: https://www.econbiz.de/10008909431
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The effect of customer and supplier concentrations on firm resilience during the COVID-19 pandemic : resource dependence and power balancing
Jiang, Shenyang; Yeung, Andy C. L.; Han, Zhaojun; Huo, … - In: Journal of operations management 69 (2023) 3, pp. 497-518
Persistent link: https://www.econbiz.de/10014293356
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Process innovativeness in technology services organizations: roles of differentiation strategy, operational autonomy and risk-taking propensity
Das, Sidhartha R.; Joshi, Maheshkumar P. - In: Journal of operations management 25 (2007) 3, pp. 643-660
Persistent link: https://www.econbiz.de/10003455829
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The impact of employee satisfaction on quality and profitability in high-contact service industries
Yee, Rachel W. Y.; Yeung, Andy C. L.; Cheng, T. C. E. - In: Journal of operations management 26 (2008) 5, pp. 651-668
Persistent link: https://www.econbiz.de/10003766808
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The emergence of service operations management as an academic discipline
Heineke, Janelle; Davis, Mark M. - In: Journal of operations management 25 (2007) 2, pp. 364-374
Persistent link: https://www.econbiz.de/10003443468
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A history of research in service operations: what's the big idea?
Chase, Richard B.; Apte, Uday M. - In: Journal of operations management 25 (2007) 2, pp. 375-386
Persistent link: https://www.econbiz.de/10003443472
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Work after work : the impact of new service delivery models on work hours
Bavafa, Hessam; Terwiesch, Christian - In: Journal of operations management 65 (2019) 7, pp. 636-658
Persistent link: https://www.econbiz.de/10012122117
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Lean service operations : reflections and new directions for capacity expansion in outpatient clinics
LaGanga, Linda R. - In: Journal of operations management 29 (2011) 5, pp. 422-433
Persistent link: https://www.econbiz.de/10009130732
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An agency perspective on service triads : linking operational and financial performance
Zhang, Jie J.; Lawrence, Benjamin; Anderosn, Chris K. - In: Journal of operations management 35 (2015), pp. 56-66
Persistent link: https://www.econbiz.de/10011284723